Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Unable to update Jet Pack

  • Resolved exdesign

    (@exdesign)


    I get this error and I don’t even have this template installed…
    Update Failed: Could not copy file. jetpack/modules/infinite-scroll/themes/twentyseventeen.css
    I already disconnected and reconnected.
    What’s up with this and how do I get my update?

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  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    Jetpack includes Infinite Scroll support for the default WordPress themes in Jetpack itself. That is why you see a Twentyseventeen file there.

    But the cause of this issue could be that you’ve run out of space on your hosting plan, or that your server is timing out due to the amount of data that needs to update.

    Please check the space available on your hosting plan first.

    If that doesn’t work, please log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    
    wp-content
       plugins
         jetpack - DELETE THIS FOLDER
    

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let us know how it goes.

Viewing 1 replies (of 1 total)
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