Support » Plugin: Ditty – WordPress Ticker Plugin – Dynamic Content Display » Unable to Update Ditty RSS Plugin

  • Resolved invisiblue

    (@jayharle)


    Hi,

    I have a client who purchased the Ditty RSS add-on, it’s installed on their site, but it won’t update. See this error message here – https://imgur.com/a/boVowjC

    “Update Failed: Download failed. Unauthorized.”

    I also have a license key for this, but don’t see anywhere to place it.. any help would be much appreciated.

    Thanks!
    Jason

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author metaphorcreations

    (@metaphorcreations)

    The license key should be entered on your Dashboard > Settings > Metaphor Licenses page. Once it is activated you should be able to update successfully.

    Thread Starter invisiblue

    (@jayharle)

    Thanks! Now I’m seeing that the key is invalid.. I have the PDF receipt that I can show you with the key on it. Is there any email address I can send that to? I don’t want to publicly display the key here. https://imgur.com/a/KFzTOb1

    Plugin Author metaphorcreations

    (@metaphorcreations)

    You can contact me through the form here https://www.metaphorcreations.com/contact/

    It’s possible the license has expired, but I’ll be able to let you know after receiving your email.

    Thanks!

    Thread Starter invisiblue

    (@jayharle)

    Thank you, however on your contact form, it appears that the Captcha is broken.

    Would you please let me know when fixed?

    Thank you!

    • This reply was modified 3 years, 5 months ago by invisiblue.
    Plugin Author metaphorcreations

    (@metaphorcreations)

    Thanks for letting me know! It is now resolved.

    Thread Starter invisiblue

    (@jayharle)

    Thanks again for your help!

    For anyone else that runs into a similar issue..

    I had a dev site that I registered with the paid Ditty RSS Ticker plugin, so I needed to de-register it on the dev site and then I was able to activate the plugin on the live site and update it.

Viewing 6 replies - 1 through 6 (of 6 total)
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