Unable to update

  • Resolved subpopet

    (@subpopet)


    3 years, 11 months ago

    I finally decided to try my luck with the new version and it shows this error (translation might not be accurate)

    Unable to install because some files couldn’t be copied. It is normally due to inconsistent file permissions.

    And then a long list of files: wpml-config.xml, cli, cli/class-cli-redirect-upsell-command-namespace.php, cli/class-cli-yoast-command-namespace.php, images, images/question-mark.png, images/brushstroke_background.svg, images/local_plugin_assistant.svg, images/Yoast_SEO_Icon.svg, images/newsletter-collage.png, images/error-icon.svg etc etc

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter subpopet

    (@subpopet)

    3 years, 11 months ago

    Will it work if I upload the plugin by FTP? Does anyone know?

    Plugin Support Maybellyne

    (@maybellyne)

    3 years, 11 months ago

    Hello @subpopet

    Yes, please. Updating via FTP is an option and your existing SEO data and settings will remain intact.

    Does it work?

    Thread Starter subpopet

    (@subpopet)

    3 years, 11 months ago

    I did it and it worked but somehow the admin keeps telling me to update the plugin. If I try to do it again, it says it couldn’t delete the old version

    Plugin Support Jerlyn

    (@jerparx)

    3 years, 11 months ago

    @subpopet We are sorry to hear about your troubles in updating the plugin. Make sure you have the correct permissions to be able to delete the old Yoast folder from your server and upload a new one. Your web host should be able to assist you with the correct permissions.

    Thread Starter subpopet

    (@subpopet)

    3 years, 11 months ago

    I renamed the old one and uploaded the new one. Is wordpress unable to delete the old one because of the permissions or does it check the last updated version somewhere? (maybe it’s stored in the DB, I don’t know)

    Plugin Support marcanor

    (@marcanor)

    3 years, 11 months ago

    Hi @subpopet

    Can you please go to /wp-content/plugins/ and make sure that there is a single /wordpress-seo/ directory?

    If the issue persists, it’s possible that the previous plugin files were not overwritten. Please delete the directory via FTP and re-install the plugin.

    Thread Starter subpopet

    (@subpopet)

    3 years, 11 months ago

    The copy was called wordpress-seo_bak

    Once deleted, the admin didn’t ask me to update the plugin anymore

Viewing 7 replies - 1 through 7 (of 7 total)
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