Title: Unable to test Last modified: August 21, 2016 --- # Unable to test * [dkwhitley](https://wordpress.org/support/users/dkwhitley/) * (@dkwhitley) * [12 years, 8 months ago](https://wordpress.org/support/topic/unable-to-test/) * I need help with testing the plugin. I’ve installed the plugin, retrieved the test api from EasyPost.com and activated the carriers. Once I entered billing information ie, name, address,etc.(in WordPress) and proceed to checkout to purchase the cart item, I’m not getting any options from the carriers or any indication that the plugin is interactive with their site. Is there something I’m missing? I’ve noticed that the plugin download includes other files. What should I have done with those files? * [http://wordpress.org/plugins/easyshipper/](http://wordpress.org/plugins/easyshipper/) Viewing 6 replies - 1 through 6 (of 6 total) * [Kevin Fisher](https://wordpress.org/support/users/kevin-fisher/) * (@kevin-fisher) * [12 years, 8 months ago](https://wordpress.org/support/topic/unable-to-test/#post-4493213) * I’ve got the same issue just today. * I’ve done everything exactly as stated in the setup steps at [http://wordpress.org/plugins/easyshipper/installation/](http://wordpress.org/plugins/easyshipper/installation/) but there I don’t see anywhere to do the final step #8 “Enter the dimensions of the products, (Easypost uses this to determine suitability of products)”. * Maybe its because I’m on WP 3.8? I REALLY hope I can get this worked out!!! * Plugin Author [Sean Voss](https://wordpress.org/support/users/seanvoss/) * (@seanvoss) * [12 years, 8 months ago](https://wordpress.org/support/topic/unable-to-test/#post-4493286) * Hey Guys, * Let me have a look at this, entering the dimensions is done when you add or edit the product. * > [View post on imgur.com](https://imgur.com/lwb1W6o) * DKWhitley, I believe you have the same issue, I’m getting an error from you. * ``` EasyPost\Error::__set_state(array( 'message' => 'length: is invalid.', 'string' => '', 'code' => 0, 'file' => '/home/dwhitley/public_html/shooflyshoes.com/wp-content/plugins/easyshipper/lib/easypost-php/lib/EasyPost/Requestor.php', 'line' => 206, 'trace' => array ( 0 => array ( 'file' => '/home/dwhitley/public_html/shooflyshoes.com/wp-content/plugins/easyshipper/lib/easypost-php/lib/EasyPost/Requestor.php', 'line' => 196, 'function' => 'handleApiError', 'class' => 'EasyPost\\Requestor', 'type' => '->', 'args' => array ( 0 => '{"error":{"message":"length: is invalid.","param":"length"}}', 1 => 400, 2 => array ( 'error' => array ( 'message' => 'length: is invalid.', 'param' => 'length', ), ), ), ``` * [Kevin Fisher](https://wordpress.org/support/users/kevin-fisher/) * (@kevin-fisher) * [12 years, 8 months ago](https://wordpress.org/support/topic/unable-to-test/#post-4493329) * Ok those are product dimensions. Shouldn’t we be able to enter box sizes somewhere? How else do the carriers know how to calculate correct rates? * Also, is there a way to only choose certain services for each carrier? For example, I don’t want Overnight or Expedited – only Standard shipping. Can you disable those other services? * Finally (for UPS specifically) is there as way to choose to show standard OR negotiated rates? Looks like it automatically pulling my cheaper negotiated rate– I’d rather charge the standard rate. * Forgive me if I overlooked these in the feature list. * Plugin Author [Sean Voss](https://wordpress.org/support/users/seanvoss/) * (@seanvoss) * [12 years, 8 months ago](https://wordpress.org/support/topic/unable-to-test/#post-4493331) * Hey Kevin, * Great feedback. * I’ve lamented the filtering of certain package sizes since day 1 of this plugin, I’ve asked EasyPost a bunch of times to filter it, since I think it makes way more sense to filter it on their side, or at least provide a canonical source of rates so I can know which ones are possible to filter, but oh well, I will just add it to EasyPost in the admin area which rates you don’t want to allow. * Second the box sizes I imagine are what is intended in the shipping area of the product. I compute the size as if they are stacked, adding the height in CM for multiple products and using the largest L X W. If you have a better way to compute that, or prefer something else let me know. * Anyway look for a 0.3 sometime this week with the filter options. * Cheers, * Sean * [Daniel Kruzel](https://wordpress.org/support/users/dkruzel/) * (@dkruzel) * [12 years, 8 months ago](https://wordpress.org/support/topic/unable-to-test/#post-4493406) * I’ve gotten the plug-in installed, and what I believe is in testing mode. However, can’t seem to test it nor am I able to see orders and where I would print shipping labels, etc. * I’ve been reading the documentation online, just am not sure what the next step is… Any assistance would be greatly appreciated! * Plugin Author [Sean Voss](https://wordpress.org/support/users/seanvoss/) * (@seanvoss) * [12 years, 8 months ago](https://wordpress.org/support/topic/unable-to-test/#post-4493409) * Hey Daniel, and all. * So I just updated V0.3 which should hopefully fix your problem, I did a bit of googling and it appears your version of PHP was compiled without support for that function, I added an if just in my copy of the PHP Library, let’s see if that works. * Also for everyone else I’ve added Filters which was a very requested feature! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Unable to test’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/easyshipper.svg) * [EasyShipper - EasyPost Integration for WooCommerce](https://wordpress.org/plugins/easyshipper/) * [Frequently Asked Questions](https://wordpress.org/plugins/easyshipper/#faq) * [Support Threads](https://wordpress.org/support/plugin/easyshipper/) * [Active Topics](https://wordpress.org/support/plugin/easyshipper/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/easyshipper/unresolved/) * [Reviews](https://wordpress.org/support/plugin/easyshipper/reviews/) * 6 replies * 4 participants * Last reply from: [Sean Voss](https://wordpress.org/support/users/seanvoss/) * Last activity: [12 years, 8 months ago](https://wordpress.org/support/topic/unable-to-test/#post-4493409) * Status: not resolved