Unable to take payments – Stripe says I have no live SSL

Hi,

It looks like you do have SSL enabled.

If you view the log now, after saving the settings again and visiting the front end of your site, is the message repeated? It’s possible that’s an older message.

If it is still present, please let me know.

Thank you,

Let’s make sure your site is fully set up with SSL.

Please append /wp-admin/options.php (so: https://www.basilar.co.uk/wp-admin/options.php) to your site URL and search for woocommerce_force_ssl_checkout. If you are on a Mac, you can open up a browser search box by typing Command+F and add that phrase. Please make sure the text field say yes. Then save the changes.

I would also recommend making sure your URL does indeed show https, not http, when you go to Settings > General and check the text fields under WordPress Address and Site Address.

Thanks!

Hi @whitehurstw,

If I understand correctly, either the options.php page or your General settings didn’t have https originally, then? And now that they’ve been updated, you’re still getting the error message on the front end, but now not getting any specific error message in the debug log?

Let’s check if there’s any theme or plugin conflicts with Stripe.

First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin [WP Staging](https://wordpress.org/plugins/wp-staging/). This creates a copy of your live site where you can make tests without affecting your live site.

Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for two – WooCommerce and Stripe. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.