Unable to swap out website header image

  • Kelley

    (@kerosh)


    2 years, 6 months ago

    I can add a new image, update all accessibility field… but when I click to save and crop the next screen is almost blank. Nothing for me to adjust… and unable to save. : / Please advise. : D

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    2 years, 6 months ago

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty-One theme. If the problem goes away, enable them one by one to identify the source of the problem.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

Viewing 1 replies (of 1 total)
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