Support » Fixing WordPress » unable to setup jetpack

  • I’ve an issue when I try to setup Jetpack on a blog I’ve been using since the 2.x era and have upgraded through to 3.2.1

    I get this error whenever I try to connect it to and google doesn’t seem to have any matches that aren’t the actual php code for jetpack from the SVN repository, so naturally that’s no help.

    Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: secret_1_malformed
    Try connecting again.
    Error Details: The required "secret_1" parameter is malformed.

    I thought the issue might be that I had a couple of the plugins that it was meant to replace, like WP-stats, and a Share plugin, but removing those didn’t make any difference.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi,

    Could you provide your site details so that we can test this further? If you’d prefer, you can submit a ticket at this link to keep the details private:


    What exactly are the details needed?

    WP version: 3.2.1
    Jetpack Version: 1.1.3

    Host: OSX 10.5.8, and if you need the SQL or Apache information that might take me a little while to remember where to find.
    I know it’s SQL 5.x, and it has PHP 5.

    i have the same exact problem with the same exact configuration,
    what do we need to do ?

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Deleted the bump, don’t do that. hete, follow the SAME advice.

    Submit a ticket at

    Well, just to help a little:
    In my case it turns out I’m using Entropy PHP (Whatever that is)

    If you are using an Entropy build (or don’t know if you are), try running the following command from your webserver’s command line:
    /usr/local/php5/bin/php -r ‘echo( 3000000000 );’ && echo

    the output would be 2147483647

    if that’s the case … well, I’m working with a support ticket on that one =/

    Moderator Michael Adams (mdawaffe)



    This error message is almost certainly caused by one of two things:

    1. A strange plugin messing with WordPress’s core wp_generate_password() function.
    2. An Entropy build of PHP running on your webserver (probably an older Mac), as dravenloft mentioned.

    To test for #1: Please disable all plugins and switch to the default theme (twentyeleven), then try connecting Jetpack again. If Jetpack connects successfully, you know one of your other plugins (or, less likely, your theme) is breaking something.

    To test for #2: from your webserver’s command line, run the following command.
    /usr/local/php5/bin/php -r 'echo( 3000000000 );' && echo

    If the output is 2147483647, you are using an Entropy build of PHP (or some similar buggy build of PHP). For the curious, the Entropy PHP bug is explained at

    To work around the bug, please install the wp_rand() for Entropy PHP plugin. After that plugin is installed and activated, try connecting Jetpack again.

    I have disabled all plugins except jetpack, and I am running the twentyeleven theme. I get the following error every time I try to connect Jetpack to I find the error details odd since the page comes back with this error within 1-2 seconds every time, yet it’s telling me that verification took too long. Any ideas?

    Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: verify_secrets_missing
    Try connecting again.
    Error Details: The Jetpack server encountered the following client error: Verification took too long

    I guess I should also add that I am definitely not running Entropy PHP and that when I run the PHP code from the command line it echos the correct number.

Viewing 8 replies - 1 through 8 (of 8 total)
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