Unable to set optimized firewall options

  • Resolved fatimajesus

    (@fatimajesus)


    6 years, 5 months ago

    Hi
    I recently changed my site to a new plan and can’t set the optimized firewall options. I did deactivate and reinstalled again wordfence but had no results. The firewall only works on basic options. I asked the hosting support if the plan did not allow wordfence and they told me that it does. Can someone give me any clues of how to solve this? ( I am on a managed wordpress pro plan). Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • wfalaa

    (@wfalaa)

    6 years, 4 months ago

    Hi,
    It sounds like you are hosting your site at GoDaddy is that correct?
    May I know what happens when you follow “Web Application Firewall Setup” guide?

    Also, please go to (Wordfence > Tools => Diagnostics) and click on “Send Report by Email” button at the top of the page, you can send the report to “alaa [at] wordfence [dot] com”, make sure to include your forum username, I will take a look at this report and let you know my findings.

    Thanks.

    Thread Starter fatimajesus

    (@fatimajesus)

    6 years, 3 months ago

    Hi
    the issue reported isn’t solved yet but it is not related with wordfence, it’s a server issue that is on its way to be solved. unfortunately I still can’t use wordfence optimized but expect this to happen soon.
    thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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