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[resolved] Unable to send out email with TLS (13 posts)

  1. hoffmaao
    Member
    Posted 10 months ago #

    I am using the Events Manager version 4.305 and trying to change email settings to use the Amazon Web Services SES (Send Email Service). Everything is working fine with localhost but need to start using SES moving forward.

    I have update the Email Settings within the plugin however I don't see a way to enable TLS. I have even tried to add ssl:// to the front of the address but still no luck.

    Any help would be greatly appreciated.

    https://wordpress.org/plugins/events-manager/

  2. I am using the Events Manager version 4.305

    Which is odd and likely not supported as the current version here is 5.5.3.1...

    A mail delivery option like that won't be controlled by a plugin. SMTP TLS is handled by your mail delivery system and has to be enabled there on the server level. Speak with your host provider about enabling ESMTP and TLS on the mail, that's the best thing to do.

  3. hoffmaao
    Member
    Posted 10 months ago #

    Thanks Jan, that makes more sense that it would be controlled on the server side. Unfortunately we're using AWS and running a Ubuntu 12.04 instance, any idea what I would need to enable there?

    Assuming that it is enabled, then I would just add ssl:// to beginning of address then it should work, correct?

    Thanks again!

  4. Unfortunately we're using AWS and running a Ubuntu 12.04 instance, any idea what I would need to enable there?

    It's... complicated. ;)

    Depending on whether you are using sendmail or postfix it's not a hard option to setup and enable. Try asking in the Ubuntu forums, I don't want to offer you incomplete or difficult to support changes to your running system. It'd be too easy for me to recommend something that breaks something else.

  5. hoffmaao
    Member
    Posted 10 months ago #

    It appears we actually have TLS enabled server-side because I was able to update the SMTP settings in WP-Admin under Settings->Email.

    I selected the option for "Use TLS Encryption" added all SMTP details and tested by sending a test email, the email came through successfully.

    Seems that it must be issue with the Events Manager Plugin or not providing it correct settings as it wants.

    Any other ideas? :-/

  6. caimin_nwl
    NetWebLogic Support
    Posted 10 months ago #

    Where was the "Use TLS Encryption" option? You're using an old version of Events Manager and that option no longer appears in the version 5+ releases.

  7. hoffmaao
    Member
    Posted 10 months ago #

    No, "Use TLS Encryption" is what I selected in WP-admin for the WordPress Email Settings not for the Event Manager. For example, if I send a forgot password reminder that works fine using the SMTP settings.

    I don't see any way to set TLS for the Events Manager. Does anyone have any recommendations?

  8. hoffmaao
    Member
    Posted 9 months ago #

    Was able to find a workaround by not using the SMTP settings in Plugin but instead changing Mail Sending Method to "WP Mail". Now the emails go out using the settings I have configured in WP-Admin under Settings->Email

    Does anyone know how I can force WP to use HTML format for emails? Since they appear to be using only plain text...

  9. caimin_nwl
    NetWebLogic Support
    Posted 9 months ago #

    If you use HTML in the templates, they should be sent as HTML emails.

  10. hoffmaao
    Member
    Posted 9 months ago #

    I checked and the templates that are connected to the Events Manager are all .php extension. Do I need to change those to HTML in order for them to be sent out as HTML format?

  11. angelo
    NetWebLogic Support
    Posted 9 months ago #

    hmm, maybe you can upgrade your EM version since the version you are using is quite old and there are alot of fixes already since then.

  12. hoffmaao
    Member
    Posted 9 months ago #

    Unfortunately we're not at the luxury of being able to upgrade due to all the custom changes. Does anyone know if simply changing extension of email templates to be html extension is enough to force emails to use HTML format?

  13. caimin_nwl
    NetWebLogic Support
    Posted 9 months ago #

    No, doing that won't make any difference - in fact it'll stop the templates working because the plugin won't be able to find them.

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