Unable to send Email Notification

  • Resolved samuelng527

    (@samuelng527)


    2 years, 11 months ago

    Hi support,

    I have 2 ninja forms, “contact Me” and “Member Application”.

    “Contact Me” form is able to send out email notification but as for “Member Application” form is unable to send out email notification. On “Submission”, it has captured the submitted data when I filled up the form and submitted.

    I have installed “Easy WP SMTP” and working well.

    Please advise. Many thanks.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Justin McElhaney

    (@jmcelhaney)

    2 years, 10 months ago

    Unfortunately, Ninja Forms is not responsible for sending the emails. We pass the data onto your local WordPress -> PHP installation, via wp_mail() Your server then looks at the settings it has for email and sends out the email. This step is usually managed by your webhost or a SMTP plugin.

    You can use a plugin such as WP Mail Logging (https://wordpress.org/plugins/wp-mail-logging) to see what data is being sent out through wp_mail
    If the email shows up in the WP Mail Logging plugin’s log then Ninja Forms has successfully handed off the email to the wp_mail function and has no more control over its deliverability.

    Please check out our troubleshooting documentation here: https://ninjaforms.com/docs/troubleshooting-email-problems

Viewing 1 replies (of 1 total)
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