@kiloj757 thanks for your topic and the details!
1) Could you try to reset and reinstall the plugin anew? Let us know if this allows you to access to the dashboard
2) If not, could you provide your Site Health Information? We’ll see if we can spot something that could be involved. Thank you!
@reneesoffice hi! so unfortunately we cannot even access the way to reset the plugin like you were doing. we are able to reset.. but it just says that you have already given site identification to sitekit and transfers you back to a new page.
@jacklogan05 Can you please open a new support topic as per forum guidelines and we would be happy to assist from there.
Please add as much information to your support topic such as your URL and your Site Health Information.
### wp-core ###
version: 5.3.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /home4/dynamij5/public_html/pipetech
wordpress_size: 37.98 MB (39822420 bytes)
uploads_path: /home4/dynamij5/public_html/pipetech/wp-content/uploads
uploads_size: 22.91 MB (24018084 bytes)
themes_path: /home4/dynamij5/public_html/pipetech/wp-content/themes
themes_size: 36.39 MB (38158231 bytes)
plugins_path: /home4/dynamij5/public_html/pipetech/wp-content/plugins
plugins_size: 49.43 MB (51834291 bytes)
database_size: 3.33 MB (3493206 bytes)
total_size: 150.04 MB (157326232 bytes)
### wp-active-theme ###
name: Twenty Nineteen (twentynineteen)
version: 1.2 (latest version: 1.4)
author: the WordPress team
author_website: https://wordpress.org/
parent_theme: none
theme_features: automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-logo, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-style, editor-font-sizes, editor-color-palette, responsive-embeds, widgets
theme_path: /home4/dynamij5/public_html/pipetech/wp-content/themes/twentynineteen
### wp-themes-inactive (6) ###
Divi: version: 3.0.40, author: Elegant Themes
Inbound: version: 1.2.15, author: ShapingRain.com
Maintenance Services: version: 1.1, author: SKT Themes (latest version: 1.6)
Twenty Seventeen: version: 2.0, author: the WordPress team (latest version: 2.2)
Twenty Sixteen: version: 1.8, author: the WordPress team (latest version: 2.0)
Twenty Twenty: version: 1.0, author: the WordPress team (latest version: 1.1)
### wp-plugins-active (8) ###
ARVE Advanced Responsive Video Embedder: version: 8.10.13, author: Nicolas Jonas (latest version: 8.10.20)
Blank Slate: version: 1.1.4, author: Aaron Reimann
Duplicate Page: version: 3.2, author: mndpsingh287 (latest version: 4.1)
Elementor: version: 2.4.4, author: Elementor.com (latest version: 2.9.7)
Elementor Pro: version: 2.2.5, author: Elementor.com
Essential Addons for Elementor - Pro: version: 2.12.2, author: WPDeveloper
Google Tag Manager for WordPress: version: 1.11.4, author: Thomas Geiger
Site Kit by Google: version: 1.5.1, author: Google
### wp-plugins-inactive (4) ###
Akismet Anti-Spam: version: 4.1, author: Automattic (latest version: 4.1.4)
Beaver Builder Plugin (Standard Version): version: 2.1.2.2, author: The Beaver Builder Team
Fullwidth Page Templates: version: 1.0.3, author: Brainstorm Force
Hide Page And Post Title: version: 1.2, author: Arjun Thakur (latest version: 1.5.1)
### wp-media ###
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1656
imagemagick_version: ImageMagick 6.7.8-9 2019-08-08 Q16 http://www.imagemagick.org
imagick_limits:
imagick::RESOURCETYPE_AREA: 115 GB
imagick::RESOURCETYPE_DISK: -1
imagick::RESOURCETYPE_FILE: 12288
imagick::RESOURCETYPE_MAP: 48 MB
imagick::RESOURCETYPE_MEMORY: 48 MB
imagick::RESOURCETYPE_THREAD: not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.25
### wp-server ###
server_architecture: Linux 4.14.135-214.ELK.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.3.13 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_size: 256M
php_post_max_size: 260M
curl_version: 7.67.0 OpenSSL/1.0.2t
suhosin: false
imagick_availability: true
htaccess_extra_rules: true
### wp-database ###
extension: mysqli
server_version: 5.7.23-23
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home4/dynamij5/public_html/pipetech/wp-content
WP_PLUGIN_DIR: /home4/dynamij5/public_html/pipetech/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
### google-site-kit ###
version: 1.5.1
php_version: 7.3.13
wp_version: 5.3.2
reference_url: https://pipetech.dynamicdrain.net
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console
required_scopes:
openid: ✅
https://www.googleapis.com/auth/userinfo.profile: ✅
https://www.googleapis.com/auth/userinfo.email: ✅
https://www.googleapis.com/auth/siteverification: ✅
https://www.googleapis.com/auth/webmasters: ✅
search_console_property: none
@kiloj757 Thanks for providing the additional information. Can you attempt setup after temporarily deactivating your Google Tag Manager plugin? While checking please use a browser incognito window.
Let me know if that allows you to proceed.
@kiloj757 I’m following up on your support topic. Were you able to make the check above?
@kiloj757 since we have not heard from you, I am marking your support topic as resolved. If the issue persists, please open a new support topic. We’d be happy to help further.
