Hi Olly,
Are you able to see any of the videos on the site?
Do you know if this is happening for all admins? For all logged-in users?
How are you adding the videos? A shortcode? Directly embedding?
You say it’s working for the default tabs, do you mean just the description tab?
Can you try removing the description from one of your products so the tab doesn’t appear and adding a video to a custom tab (so that the custom tab is displayed first – it’s not hidden on page load).
Are you seeing any errors?
This is a bizarre situation… It sounds like it’s coming from a plugin conflict but I don’t understand yet…
Let me know.
Thank you,
Kevin.
Thread Starter
G-Olly
(@g-olly)
Hi Kevin,
Thanks for comming back to me about this so quickly.
Are you able to see any of the videos on the site? – Yes, it’s just the youtube embedded videos within the custom tabs on the woocommerce product pages that this is effecting.
Do you know if this is happening for all admins? For all logged-in users? – Yes, for all admins
How are you adding the videos? A shortcode? Directly embedding? – Placing the embed code (provided by Youtube) into a parent div (for resizing purposes) into the custom tab.
You say it’s working for the default tabs, do you mean just the description tab? Yes
Can you try removing the description from one of your products so the tab doesn’t appear and adding a video to a custom tab (so that the custom tab is displayed first – it’s not hidden on page load).
Are you seeing any errors? – Will do this tomorrow
This is a bizarre situation… It sounds like it’s coming from a plugin conflict but I don’t understand yet… – I agree, just can’t work out which one as I have not updated anything since yesterday and this problem only started a couple of hours ago.
Hi Olly,
None of it makes sense!
If it’s a problem with your server, then it would affect everyone.
If it’s a problem with the way the youtube video is added, it would affect the description tab (and custom tabs).
If it’s a problem with your internet/connection, it would only affect you.
If it’s a problem with YouTube… well, it can’t be a problem with YouTube.
Have you tried going to YouTube, copying the embed code for a different video, and adding that video to a new product?
Thread Starter
G-Olly
(@g-olly)
@yikesitskevin – Ha I got it, without thinking I was coying an old embed code and just changing the video link. This old embed code referred to an http protocol rather than https, and so blocked me from viewing the vid. I imagine that the protocol was redirected for non-logged in users but not for the logged in. Anyway, did a complete replace of the code and now all working fine. Thanks for your efforts!
Ah, that makes sense. Excellent! Glad it’s working.
