Support » Plugin: Responsive Slider - Image Slider - Slideshow for WordPress » Unable to save changes to sliders or create new sliders since upgrading to PRO

  • Resolved jenvander

    (@jenvander)


    When I click “Add New Slider”, the page refreshes, but I don’t get the new slider form.

    When I make changes to an existing slider and click “Save Slider”, I see an “OOPS, something went wrong” message, and the changes are not saved.

    I already deactivated, activated, and hit control-F5. It did not fix the problem. I also purged all site caches, and that did not help either.

Viewing 15 replies - 1 through 15 (of 18 total)
  • Huge-IT Support

    (@huge-it-support-1)

    Dear jenvander,

    Thank you for contacting us,
    Please, will it be possible to ask you to contact us directly on our website which is Huge-IT.com by using this contact us form https://huge-it.com/contact-us/
    We need more information to investigate the case deeper to be able to assist you.

    best regards,

    Huge-IT Support

    (@huge-it-support-1)

    Dear jenvander,

    It has been for a while that we haven’t received any reply on this topic. We are marking this ticket as resolved. Feel free to reply anytime with more information on this issue or un-resolve the topic if you do return to the ticket with a reply. We will be happy to assist you and answer all questions you have.

    Regards,

    Yes, the support team is assisting me right now. Thanks!

    Huge-IT Support

    (@huge-it-support-1)

    Dear jenvander,

    Thanks for keeping us informed. Hope the issue will be resolved soon 🙂

    Thanks

    Hi jenvander,

    Did you manage to get this resolved?

    I am having the same problem.

    Many thanks

    Huge-IT Support

    (@huge-it-support-1)

    Dear tom2929,

    Please contact us directly and we will be happy to help you to resolve this issue.

    Thanks

    I’m having the same problem, what’s the solution to this problem?

    Huge-IT Support

    (@huge-it-support-1)

    Dear jlars,

    Thanks for your post.

    Please find the folloing file
    \wp-content\plugins\slider-image-pro\includes\class-hugeit-slider-install.php

    and include the belw mention code in the Line 45
    if (!self::isset_table_column($wpdb->prefix . “hugeit_slider_slider”, “thumbbgc”)) {
    $wpdb->query(“ALTER TABLE " . $wpdb->prefix . "hugeit_slider_slider ADD thumbbgc int(1) UNSIGNED DEFAULT 0″);
    }

    We will wait for your results.

    Thanks

    I have the same issue
    Tried to change the php file as described, but after that my whole website crashed. I saved the old file and could restore the situation but still not possible to save. Strange bug.

    I just purchased the pro version and i am really annoyed this doesn’t work.

    I am having the same issue and tried to paste the code. But it generates errors!

    Parse error: syntax error, unexpected ‘if’ (T_IF), expecting function (T_FUNCTION) in /var/www/gourmensch.dk/public_html/wp-content/plugins/slider-image/includes/class-hugeit-slider-install.php on line 45

    PLEASE HELP ASAP

    Huge-IT Support

    (@huge-it-support-1)

    Dear Kinsella55 and nastrup,

    The provided instructions work because before posting it here we have tested the solution from our side. Maybe something has been done incorrectly.

    Please contact us directly and we will resolve the issue within a short period of time.

    We will wait for your emails.

    Thanks

    I am having the same error as others have listed above. Any other fixes for this?

    Huge-IT Support

    (@huge-it-support-1)

    Dear jlars,

    Have you tried the solution posted above?

    Thanks

    Hi again,

    Thank you. I got it to work using the code just outside the end brackets }} after line 45.

    if (!self::isset_table_column($wpdb->prefix . “hugeit_slider_slider”, “thumbbgc”)) {
    $wpdb->query(“ALTER TABLE " . $wpdb->prefix . "hugeit_slider_slider ADD thumbbgc int(1) UNSIGNED DEFAULT 0″);
    }

    I have tried using the code in that file, on line 45, and I receive the following error:

    Parse error: syntax error, unexpected ‘if’ (T_IF), expecting function (T_FUNCTION) or const (T_CONST) in ../htdocs/wp-content/plugins/slider-image-pro/includes/class-hugeit-slider-install.php on line 45

Viewing 15 replies - 1 through 15 (of 18 total)
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