Our systems are protected using “Norton Internet Security”. When we open your website in our browser, Norton warns of a security issue. You can check this yourselves by entering your website URL here https://safeweb.norton.com/
So, we are not able to investigate the issue directly 🙁
There could be several reasons why the progress bar is not working.
This generally happens when the video is poorly encoded. Kindly try re-encoding your video files using Handbrake https://handbrake.fr/ (Free) to see if that solves your issue.
Recommended CODECs are,
Video: H264
Audio: AAC
Recommended format: Mp4
Handbrake is a FREE encoder that you can use to re-encode your videos. Kindly refer “Encoding H.264 Video with HandBrake” section at https://diveintohtml5.info/video.html
For most advanced usage, please check https://vimeo.zendesk.com/hc/en-us/articles/224978308-HandBrake
and
https://vimeo.com/help/compression
Hope this solves your issue.
In case the issue remains, kindly fix the security issues on your website and get back to us. So, we can further look into this.
Maybe “Norton” has misunderstood something. Since this is a popular tool, being blacklisted by them is not good for your business too. They are Good people. Simply write them about this and get the warning removed. So, we can access your website here and further look into this.
hi, thanks for your reply.. actually i am using mp4 format only… i have previously used same mp4 vidoes and its worked fine.. in recent times only am facing these issues..
Possibly a conflict. Does the videos are delivered from your server or do you use any plugin that offloads the video to an external CDN server? Kindly submit a ticket here https://plugins360.com/support/ with a list of plugins you have installed. So, we can try to get a clue on the issue.
