unable to retrieve my mailchimp lists

  • Resolved jnhghy

    (@jnhghy)


    8 years ago

    Just updated the plugin and wordpress and I’ve just noticed that the plugin is not showing any of my mailchimp info and it shows I have no lists (I do have).
    If I go to Easy Forms -> Settings – where I’m requested to add my api key, I see that the site is Connected with mailchimp. I’ve re-saved my api key, I’ve added a new list in my mailchimp, nothing worked, I still get my empty data for my mailchimp and no lists are retrieved.

    If there is any info that I need to provide to help identify the issue please let me know.

    Thank you.

    https://wordpress.org/plugins/yikes-inc-easy-mailchimp-extender/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter jnhghy

    (@jnhghy)

    8 years ago

    Ok, just installed the plugin on a different site and it seems to be working with the same api key.
    On the site where I need to use the plugin I’ve deactivated all other plugins and switch to a WP default theme and the plugin still doesn’t retrieve my Lists from Mailchimp.

    Can it be a domain specific issue? or might there be issues caused by the host config that show no errors?

    Thank you for any assistance.

    Thread Starter jnhghy

    (@jnhghy)

    8 years ago

    Also I tried clearing the API Cache, didn’t helped and it didn’t make any difference.

    Thread Starter jnhghy

    (@jnhghy)

    8 years ago

    Some Extra info:
    I’ve deactivated and deleted the plugin, after reinstalling it when I add my api key it doesn’t show me connected any more… I’m starting to think it’s a webserver issue

    martydipity

    (@martydipity)

    8 years ago

    I encounter the exact same problem and would really like an urgent reply….

    Plugin Author Evan Herman

    (@eherman24)

    8 years ago

    Hi,

    The issue most likely lies at the server level and thus is out of our control. I would recommend checking your servers error logs, if you need an urgent resolution.

    Thank you,
    Evan

    martydipity

    (@martydipity)

    8 years ago

    No errors logged on the server. It’s hosted on godaddy, any suggestions?

    Plugin Author Evan Herman

    (@eherman24)

    8 years ago

    My guess is that the server you are hosted on has been black listed by MailChimp. This generally happens on shared hosts. Maybe reach out to them and inquire about the issue.

    Thank you,
    Evan

    martydipity

    (@martydipity)

    8 years ago

    Update, all of a sudden, the lists are shown. Some weird Gremlin, I suppose. 😉

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years ago

    @jnhghy, are the 2 sites on the same server? What host are they on?

    Thread Starter jnhghy

    (@jnhghy)

    8 years ago

    Hi, I have the same website live and “development” on the same host, both sites show the same issue, I have a 3rd copy of the site on my local server where the plugin works without issues.

    The live site is hosted with resellers panel (not sure if this is the name of the host or if it’s another intermediar) as a quick fix I’ve ended up running a custom embeded form from mailchimp (it works) with which I have layout and content issues but they seem acceptable at this point.

    I’ll check the server logs to see what new info they give tomorrow, hopefully it’s just a server setting that I can tweak and get the plugin working again.

    Thank you for your suggestions.

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years ago

    Sure thing.

    Best of luck getting things resolved! I hope the host’s support team can work with you on a fix.

    Thank you!
    -Tracy

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years ago

    I’m going to close out this ticket.

    If you need anything from us after contacting your host, feel free to reopen it.

    Thank you!
    -Tracy

Viewing 12 replies - 1 through 12 (of 12 total)
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