Support » Plugin: GamiPress » Unable to retrieve Gamipress Events for any point, rank or achievement

  • Resolved ranbac

    (@ranbac)


    Unable to retrieve Gamipress Events for any point, rank or achievement! I only use GamiPress plugin, GamiPress – LearnDash integration plugin, LearnDash Course Grid plugin, LearnDash LMS

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author rubengc

    (@rubengc)

    Hi @ranbac

    Can you provide more details about your issue?

    Also, can you explain the steps to reproduce it?

    Best regards

    I created a “Comment a post” badge. I commented on post. But i can’t get that badge.
    I created a ” Complete any topic” (learndash) badge. I Complete a topic in Learndash course. But i can’t get that badge.

    Plugin Author rubengc

    (@rubengc)

    Hi @ranbac

    Have you tried with a test account?

    Which of our plugins are you using? For example, we have the Block Users plugin that allows to prevent the users you wants (by role or by specific user) earn anything

    Best regards

    I’m only using GamiPress. I tried with admin account and member account, but can’t get badge!

    Plugin Author rubengc

    (@rubengc)

    Hi @ranbac

    Another situation we found that could cause this issue is that the GamiPress custom tables are not getting created correctly

    Those tables are used to store the user earnings and logs

    This sometimes happen because the WordPress database user hasn’t permission to edit the WordPress tables

    A way to check this:

    1) Access to your database manager (if you haven’t access to it, contact to your hosting provider)
    2) Delete the following tables:
    gamipress_logs
    gamipress_logs_meta
    gamipress_user_earnings
    gamipress_user_earnings_meta
    3) Access to your site (GamiPress will create them automatically)
    4) Check if tables has been created (if not, contact to your hosting provider to grant this permissions to the WordPress database user)
    5) Try again to earn the badge

    Best regards

    ok. I’ll try!

    Should I deactivate gamipress plugin?

    Plugin Author rubengc

    (@rubengc)

    Hi @ranbac

    No, you need GamiPress active for the database tables creation

    Best regards

    GamiPress is work! Thanks

    Plugin Author rubengc

    (@rubengc)

    Awesome @ranbac and glad to help you!

    If you have a moment, I would very much appreciate if you could quickly rate the plugin on WordPress.org, just to help us spread the word:
    https://wordpress.org/support/plugin/gamipress/reviews/#new-post

Viewing 10 replies - 1 through 10 (of 10 total)
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