Unable to reconnect to jetpack

  • Resolved washboard

    (@washboard)


    2 years, 6 months ago

    Working on my site today, I noticed the site health tool reporting some problems with the jetpack connection. It recommended reconnecting to jetpack, however, this failed. After deactivating and reactivating the plugin, and then deleting and reinstalling Jetpack, still no success. I have tried deactivating other plugins, purging caches, and verifying my site’s SSL certificate, all with no success.

    After activating the Jetpack plugin, my attempt to set up Jetpack produces the error: “The registration secrets sent by your site do not match the ones the Jetpack server has on record.” If I click the “Set Up Jetpack” button again, I just get a message that says “An error occurred. Please try again.”

    Moreover, when I sign in to my WordPress.com account, there is no indication of any connection with this site (except, oddly, in the “reader” section?), so I am unable to troubleshoot from that end.

    Any suggestions on how I can get this site reconnected to Jetpack again?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    2 years, 6 months ago

    Hi there,

    `While your site is publicly accessible, and XML-RPC file is also working: https://www.example.com/xmlrpc.php?for=jetpack, but for some reason, Jetpack is not able to make XML-RPC requests on your site. This file is used by Jetpack and other plugins and apps to connect to your site.

    Can you please contact your hosting provider and check if they are blocking access to this file for Jetpack? Also, please find the IP ranges for the connection between your site and Jetpack/WordPress.com here, and whitelist them for and HTTP connections on your site:

    If you’re unsure about this, you may contact your hosting provider; they should be able to help you with this. Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.

    Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to https://wordpress.com.

    Let me know how it goes!

Viewing 1 replies (of 1 total)
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