Unable to re-connect WooCommerce/Facebook

Hi @lykkelig

When I try to set it up again fresh everything is going well until the last step of the connection workflow where i click finish on facebook: Something went wrong when connecting to facebook! Please try again.

That’s something common when you do re-installation, since there is some old data left over somewhere.

I’ve tried the reset tool provided in other similar topics, I’ve removed the ID on wp-options.php, deleted the plugin and installed a new one. I’ve also tried different combinations of options for ads, shop on facebook and instagram shopping during setup. Nothing seems to do the trick. Any other suggestions?

I see that you didn’t mention that you remove the plugin data directly on the database, so I’d suggest that. Here’s the detail:

Next Steps: Remove FB for WooCommerce from Database

What we want to do next is to completely remove the Facebook for WooCommerce data stored in your WordPress database.

– First of all, please backup your database [Important]

– Deactivate Facebook for WooCommerce

– Please navigate to your phpMyAdmin page, you might want to ask your host if you’re not sure, and then navigate to the SQL section and paste the code below into the white box, lastly please click Go:

Link to image: https://d.pr/3iYHSw

Click for the code to paste.

Sidenote: Sometimes some WordPress database has a unique table prefix, the most common prefix is wp, so the table will start like wp_options, but if your database has a different prefix, please ensure to adjust accordingly the above code.

Once, the above data removal is completed, please reactivate Facebook for WooCommerce and then go back to Marketing > Facebook, and click Get Started.

I hope that helps!

Hi @lykkelig!

Happy to hear that your issue got resolved.

It would be great to have you add your suggestions to the Ideas Board, which is where developers go to look for future plugin features and improvements: https://ideas.woocommerce.com/forums/133476-woocommerce?category_id=398356

Thanks!