Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Unable to re-activate – curl error 28

  • Resolved johnny538

    (@johnny538)


    I had to deactivate the Plugin to perform a test. Afterwards when I activated it again, it complains about curl error 28 when I try to reconnect my WP account. There was nothing in the WP debug logs, and the jetpack log directory is empty. Since the plugin is not active I have no access to settings.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Same here. I am also unable to reconnect

    Plugin Contributor Lisa Schuyler

    (@lschuyler)

    Hi @johnny538 and @ftomassetti !

    As a first step to troubleshooting this issue, can you please try deactivating and deleting Jetpack entirely, and then trying to reinstall it?

    You can remove Jetpack on the Plugins page on your site’s dashboard. Click “Deactivate” and then click “Delete”.

    To re-install Jetpack, click the “Add New” button near the top of the Plugins page, search for Jetpack, and then click the “Install Now” button.

    Let me know if that solves the problem. If not, could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    Contact Support

    Thread Starter johnny538

    (@johnny538)

    Got it to connect after disabling all plugins, then enable jetpack only, connect and then enable all the other plugins…

Viewing 3 replies - 1 through 3 (of 3 total)
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