I am not sure deactivating caching plugin helps unless you set WP_CACHE to false in the wp-config.php. Do note that this plugin will not work properly or tested with caching plugin (I know some caching plugin supports it)
But anyway it is by external IP, so if all your devices are behind the same IP like within the house, it will be still marked as rated.
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This reply was modified 5 years, 9 months ago by
Lester Chan.
Thread Starter
Zalium
(@zalium)
Thanks for the speedy response 🙂
Well it has been working fine with the LiteCache plugin until recently, but I have set WP_CACHE to false and still not.
I have tried form different IPs and also still not.
I don’t use LiteCache myself, so I can’t really comment on the compatibility. If you can reproduce the problem let me know as it is working fine on my test sites like https://lesterchan.net/wordpress/.
Thread Starter
Zalium
(@zalium)
I have reproduced this issue on my local server and resolved it by uninstalling the plugin and re-installing it, but then all rating data is lost. I have not uninstalled on the live site, is there a way to preserve the ratings when uninstalling? Or do you have any other suggestions to resolve the issue? Thanks.
Don’t delete the plugin. If you delete the plugin, it will trigger the uninstall and all ratings will be gone. Just deactivate and activate it again.
Thread Starter
Zalium
(@zalium)
Yeah, I have already tried that, doesn’t make any difference.
the only difference is the data but I doubt it is the data. I still have a feeling it is caching issue.
Thread Starter
Zalium
(@zalium)
It’s definitely not a caching issue as I removed cache plus all plugins from my local development site and the problem still persisted until I uninstalled the plugin. Ideally the plugin should be uninstalled, but only if there was a way to preserve the rating data.
But there is no difference between uninstalling and deactivating the plugin besides the rating data. So unless the existing rating data is affecting the ability to rate which I don’t think so.
