Support » Plugin: Ether and ERC20 tokens WooCommerce Payment Gateway » Unable to provide an order value in ETH at this time. Please contact support

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ethereumicoio

    (@ethereumicoio)

    Hi @bloock,
    Thank you for your interest.
    This error can be caused by the cryptocompare.com API rate limits.
    Check that the “Cryptocompare API Key” setting is set and if set, check your API usage statistics in your Cryptocompare account.

    Feel free to ask more.

    i checked Cryptocompare account and look currect.

    https://pasteboard.co/HXDo5Xp.png
    (my cryptocompare api key was responded in cryptocompare site test)

    https://pasteboard.co/HXDqEzh.png
    (i used from Project ID from infura)

    https://pasteboard.co/HXDnK3n.png
    (plugin config)

    thanks for quick response

    • This reply was modified 10 months, 3 weeks ago by bloock.
    Plugin Author ethereumicoio

    (@ethereumicoio)

    Check the “Enable debug mode” setting and reproduce this error.
    Then find the log file in WooCommerce -> Status -> Logs
    Look at the most recent ether-and-erc20-tokens-woocommerce-payment-gateway-*.log file.
    Publish errors from this file here please.

    log sayed:

    ۱۱-۰۳-۱۳۹۷ @ ۰۹:۵۴:۳۱ – Problem performing currency conversion: Could not convert ETH pricing – There is no data for the symbol IRT .

    I understand the problem. The reason for this problem is that I use persian woocommerce and its currency is IRT (Iranian currency). This currency is not known for the CryptoCompare or your plugin. Do you think there is a solution to this problem?
    thanks

    i change currency to IRR in persian woocommerce (another iranian currency) and solved problem.
    Thanks for the guide

    Plugin Author ethereumicoio

    (@ethereumicoio)

    Glad it helps!

Viewing 6 replies - 1 through 6 (of 6 total)
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