Support » Fixing WordPress » Unable to preview plugin “more details”

  • I am a newbie. I have successfully created and uploaded my new website. When editing and considering adding new plugins I am unable to preview any plugin in the library via the “more details” button or by clicking the name of the plugin. The only way I can ascertain if a plugin is suitable for my needs is by installing and activating it and then keeping or deleting it as appropriate. Any suggestion will be welcome. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Which plugins are you trying to get more details from? Some plugins simply don’t offer the view more details button, so that could be the problem.

    Thread Starter slw256

    (@slw256)

    Hi Carl,
    It is ALL plugins. When I click ‘More Details’ within any plugin, or the name of any plugin, a white box appears (this would be where the description would normally appear) with a grey spinning wheel. After a few seconds the wheel disappears and just the white box remains with a cross to close the box in the top right hand corner. When the box is closed nothing happens. This has not always been the case. I used to be able to preview all plugins before downloading. I cannot recall any specific event that preceded the plugins failing to function correctly.

    @slw256 Without seeing anything myself and without having access, I can only guess it might be a permissions error.

    Thread Starter slw256

    (@slw256)

    I will explore any ideas, but I don’t understand (as I’m new to this) what ‘permissions’ are. Can you break it down for me please?

Viewing 4 replies - 1 through 4 (of 4 total)
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