Support » Fixing WordPress » Unable To Play Videos On iPhone

  • Hi all,

    I need some help. I am having issues playing video files directly from my sites when watching on iPhone. Regardless of the browser. I can’t find a way to post the screenshots on here, so I’ve uploaded them to the same site.

    Screenshots of the issue:
    https://wits.uk/wp-content/uploads/2022/08/001.png
    https://wits.uk/wp-content/uploads/2022/08/002.png

    An example video:
    [video src="https://wits.uk/wp-content/uploads/2022/08/pub_g_019.mp4" /]

    To confirm, I am experiencing the problem when watching direct videos while on an iPhone 13 Pro Max. Have tried Chrome & Safari. IOS 15.6 (19G71).

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @jwraight, I’m not sure if it helps, but I just checked out your video on my iPhone 13, and it seems to play fine. My guess is it is an issue with the specific video’s encoding not working with your phone, but unfortunately, I don’t have additional insight to what specifically would be causing this, but it doesn’t seem to be caused by WordPress since uploaded videos aren’t modified on upload.

    One possible suggestion is to embed your videos on a video hosting website such as YouTube or Vimeo and embed the video on your website. This has some advantages, such as saving space on your server and allowing the video to be streamable instead of needing to be downloaded by a user before being able to be played.

    Thread Starter Joel Wraight

    (@jwraight)

    Hi Ben,

    Thanks for checking that for me. That does help. Very strange that it works on your iPhone 13 but not mine. Tried it in multiple browsers as well on multiple network connections. Even reset my phone the other week and it was happening before the reset and now after. Yeah, as you said videos directly played from the website shouldn’t be modified / transcoded as far as I’m aware so it should be a simple stream. It’s all very strange. I’ll ask some friends of mine to try it on their iPhone’s.

    All the best,

    JW

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.