Hi there,
Thanks for reaching out. Please try to clear both server and browser cache first.
If this does not help,please you use “Debug Info” plugin and give me the list of plugins, theme on your site.
We will help check then.
Tommy
Hi there,
We have not heard back from you, let me mark this as resolved.
If you still would like to get support, kindly open a new thread.
Best regards,
Kelly
Thread Starter
AJ Don
(@cultural-keys)
Hi, apologies. It’s obviously a difficult time right now. I hope you understand why I have marked this as unresolved again.
1) I cleared server and browser cache, logged out and in again, changed internet, changed computer. No change.
2) The problem is, I use bulk select, then drag to the new folder. When I do, the blue progress bar under ‘rename’ and ‘delete’ goes to 90%, but never finishes.
3) Debug info;
WordPress Version: 5.4
Current WordPress Theme: Twenty Seventeen version 2.3
Theme Author: the WordPress team – https://wordpress.org/
Theme URI: https://wordpress.org/themes/twentyseventeen/
PHP Version: 7.1.33
MySQL Version: 5.6.23-cll-lve
Apache Version: This information is not available.
Active Plugins:
A2 Fixed W3 Total Cache (0.9.4.6.4.7)
A2 Optimized WP (2.0.10.9.8)
Classic Editor (1.5)
Cloudflare (3.4.1)
Contact Form 7 (5.1.7)
Debug Info (1.3.8)
Disable Right Click For WP (1.1.4)
EWWW Image Optimizer (5.2.4)
FileBird Lite (2.7.1)
Latest Post Shortcode (9.5.1)
NextGEN Gallery (3.3.0)
Rename wp-login.php (2.6.0)
Responsive Lightbox & Gallery (2.2.2)
Shortcodes Ultimate (5.8.0)
Simple Content Templates (2.1.8)
Simple Event Planner (1.5.0)
SiteOrigin CSS (1.2.5)
SSL Insecure Content Fixer (2.7.2)
TinyMCE Advanced (5.4.0)
UpdraftPlus – Backup/Restore (1.16.22)
Use Any Font (5.5)
Wordfence Security (7.4.6)
WP TripAdvisor Review Slider (6.0)
Thanks in advance.
Hi @cultural-keys ,
We think that the issue may come from your hosting. Can you check with your hosting support? We can not investigate the issue without taking a look into your admin dashboard but WordPress support does not allow us to ask for any access here. 🙁
Best regards,
Kelly
Thread Starter
AJ Don
(@cultural-keys)
Hey. Sure, I can ask them, but what should I ask them? Is there some kind of technical detail I should ask? If I just say “This plugin doesn’t work”, that might be a bit vague. 🙂
If you think it might be a hosting issue, if you could perhaps tell me what you think the issue might be, that would be helpful. 🙂
Thread Starter
AJ Don
(@cultural-keys)
OK, so I found the conflict. For some inexplicable reason, when Simple Event Planner plugin is active, the move function in FileBird doesn’t work! What the heck?
I can’t possibly see why an event planner would affect a media plugin. Do you guys have any ideas?
-
This reply was modified 6 years, 2 months ago by
AJ Don.
Oh thanks for your info, we will take a look at the Simple Event Planner plugin, is this plugin link https://wordpress.org/plugins/simple-event-planner/?
Thanks!
Kelly
Thread Starter
AJ Don
(@cultural-keys)
Exacto!
I mean, I can deactivate each time I need to organize my photos, but that’s REALLY time consuming, and with all due respect, it’s not a plugin I can find a replacement for. So if there was a play to find out what the issue is, so everyone could play nice together, that would be awesome! 😀
Thread Starter
AJ Don
(@cultural-keys)
Hey guys, just a heads up. Seems there’s another thing SEP affects. When i am editing a post/page, and want to insert a new image, on the media selection screen FireBird just says ‘loading’, but never finishes loading. As soon as I deactivate the event plugin, it loads instantly.
Maybe that will help you identify the problem! 🙂
Thread Starter
AJ Don
(@cultural-keys)
Hi guys, any update on looking into this problem? I realise you’re all likely working from home right now, but an update on any potential solutions or fixes would be awesome. 🙂
Hi there,
Sorry for the late response.
Please help reach to Simple Event Planner author.
We have found that they run their scripts in all pages. We don’t know why they do it because the script just need to be run only in their app pages.
The conflict happened in file “simple-event-planner-admin.js” which is in admin/js
We see that the code do nothing for media upload so we think that it’s a mistake.
We have 2 solutions to help them fix that problem:
1. Just enqueque scripts and styles only in their app pages, don’t make it run all pages.
2. In file class-simple-event-planner-admin.php from line 139 to 143
wp_localize_script(
$this->simple_event_planner . '-admin-scripts', 'ajaxurl', array(
'url' => admin_url('admin-ajax.php'),
)
);
register ‘ajaxurl’ to another name and use this variable to their app, do not use special name like “ajaxurl”, because in admin page, WordPress have auto created this variable.
Let me know if this helps. Thanks!
Kelly
Thread Starter
AJ Don
(@cultural-keys)
Thread Starter
AJ Don
(@cultural-keys)
Hey guys, so SEP sent me an update to their plugin for testing, and I’m happy to say it worked perfectly. No more conflict!
Thanks to you guys for finding the issue. Great work!
It’s great to hear that, thank you.
Have a nice day!
Kelly
