Support » Theme: Astra » Unable to make Phone number mandatory

  • I use Astra on a few ecommerce stores and have noticed that the checkout option to make phone numbers mandatory doesn’t work. It’ll set as optional no matter what option you select.

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  • Hello @steffanr

    As we have checked it on our end we noticed that the phone number is mandatory by default on the checkout page.

    And this provided by WooCommerce Refer to this screenshot.

    To assist you better with this issue we need to take a closer look at your end.

    For the same, we recommend reaching out to us through our Support Portal.

    Looking forward to hearing from you.

    Regards,
    Riad

    The website is provenprobiotics.co.uk/professional if you would like to take a look?

    Hello @steffanr

    Sorry, we are unable to visit your shop page as we need to log in.

    Please reach out to us through our Support Portal so we can take further look and help you out ASAP.

    In the meantime, please try clearing the site cache and see if deactivating the Autoptimize plugin.

    Regards,
    Riad

    pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

    if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

    hope this helps debugging,
    frank (ao dev)

Viewing 4 replies - 1 through 4 (of 4 total)
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