Support » Plugin: Jetpack by WordPress.com » Unable to login WP-Admin page. Error showing “Sorry, you are not allowed to acce

  • Resolved Tamal Adhikary

    (@onlytamalmillenniu)


    Jetpack not allowing me to ccess my wp-admin dashboard. An error message commming

    Notice: Undefined index: jetpack in /home/bestty/public_html/wp-content/plugins/jetpack/_inc/lib/admin-pages/class-jetpack-about-page.php on line 105

    Warning: Invalid argument supplied for foreach() in /home/bestty/public_html/wp-content/plugins/jetpack/_inc/lib/admin-pages/class-jetpack-about-page.php on line 105
    Sorry, you are not allowed to access this page.

    I have accidentally deactivate jetpack from wordpress.com.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Tamal Adhikary

    (@onlytamalmillenniu)

    I have checked PHP My adnin, the database prefix and user id, user role everything are okay.

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Hi Tamal –

    Try manually installing Jetpack. There’s no connection between https://bestty.in and the plugin at this time. Which means we can’t troubleshoot anything either.

    Managing Plugins

    Tamal Adhikary

    (@onlytamalmillenniu)

    I have already installed jetpack from Cpanel. But the same error coming.

    Plugin Support KokkieH

    (@kokkieh)

    Did you completely delete the Jetpack folder from your site via FTP before you tried reinstalling? Please do that before you reinstall.

    Are you able to log into WP-Admin if you completely delete Jetpack?

    Plugin Support KokkieH

    (@kokkieh)

    Are you perhaps using an admin menu editor plugin or a plugin that customizes the list of navigation menu items in WP-Admin?

    If you’re using such a plugin to hide the Jetpack menu, that might explain this error.

    Tamal Adhikary

    (@onlytamalmillenniu)

    No I didn’t completely delete the Jetpack from cpanel. I am age to log into my-account. but Jetpack prohibits me to access admin dashboard. No I didn’t use this kind of plugins. I just

    Tamal Adhikary

    (@onlytamalmillenniu)

    let me check by deleting jetpack completely

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I believe I found the source of the issue. We’ll try to fix this issue in the next version of the Jetpack plugin, thanks to this patch:
    https://github.com/Automattic/jetpack/pull/13425

    Until then, I would recommend that you edit your site’s wp-config.php file and ensure that the WP_DEBUG constant is set to false in that file (it is most likely set to true right now, which is fine for development environments but not ideal for live sites as you then see notices like the one above appear for all users and visitors.

    I hope this helps.

    Tamal Adhikary

    (@onlytamalmillenniu)

    I have restored my entire site including the database to the previous stage of installation. But till now the problem remain same. Can you please submit your email id so that i can send you the login details. I can’t figure out the problem. it’s a vital website for me. Please reply me the email id. please.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    You shouldn’t have to make any changes to your site’s database. Switching to a previous version of Jetpack will not help either, as the notice you’re seeing refers to code that has been in Jetpack for quite a few months already.

    Were you able to make the changes I suggested above, to your site’s wp-config.php file?

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit files on your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

Viewing 10 replies - 1 through 10 (of 10 total)
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