Support » Plugin: Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin » Unable to login in mobile devices

Unable to login in mobile devices

  • Jay

    (@jaytfl)


    11 months, 2 weeks ago

    Hello there,

    I am facing a weird issue where If I open the login page in mobile or on desktop via developer tool’s mobile responsiveness, I am unable to login. It doesn’t show any error message nor it logs me in. It just refreshes the page.

    I’ve tried deactivating all the plugin and kept the Ultimate member plugin active and tried, but it still doesn’t work.

    Please let me know how can I go ahead about the same.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Aswin Giri

    (@aswingiri)

    11 months, 2 weeks ago

    Hello @jaytfl

    If your site is available to the public, I can try the login form and try to find out what’s going on.

    Thread Starter Jay

    (@jaytfl)

    11 months, 2 weeks ago

    Is there an email id where I can drop an email because the website isn’t public?

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    11 months, 2 weeks ago

    Hi @jaytfl

    Unfortunately, we cannot provide support in private. Do you have a caching plugin or server-side cache installed on your server? IF so, please try deactivating them and see if this is causing the issue.

    Thread Starter Jay

    (@jaytfl)

    11 months, 2 weeks ago

    I have done all the troubleshooting. Even If I keep only Ultimate member active, it doesn’t let me login in the mobile device or mobile responsiveness window.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    10 months, 2 weeks ago

    Hi @jaytfl

    Sorry for the late response. Could you please tell us if you’re still having issues with the latest version 2.4.2? Also, have you tried using a default WP theme and see if this is an issue with your current theme?

    Thread Starter Jay

    (@jaytfl)

    10 months, 2 weeks ago

    Hello,

    Yes. The issue persists.

Viewing 6 replies - 1 through 6 (of 6 total)
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