Support » Plugin: MailMunch - Grow your Email List » unable to login from plugin backend

  • Resolved mohamed.belhassen

    (@mohamedbelhassen)


    Hi all,

    Although I entered my login credentials from the backend, the plgin stil showing “You are signed in as a guest.” instead of being connected.

    Note that the used credentials are tested on the website: http://wordpress.mailmunch.co/sites
    and they work well

    cordially,
    Mohamed

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Liz Gannes

    (@lizgannes)

    Hi Mohamed, Are you still facing this issue? We have resolved this problem and you should not have any problem logging in now. If the issue persists for you please create a support ticket with us.

    Thread Starter mohamed.belhassen

    (@mohamedbelhassen)

    yes I still facing the problem,
    I can grant you distant access to my laptop using teamviewer to resolve directly the problem from my PC.

    If not, in which website should I open a support ticket?

    Cordially,
    Mohamed

    Thread Starter mohamed.belhassen

    (@mohamedbelhassen)

    Problem resolved thanks to the assistance given through support system available from the backend of the plugin
    I don’t know why the plugin authors do not assist me through this official forum.

    I would like to share the solution with all the world.

    In my case, I have 2 plugins installed:
    MailChimp Forms by MailMunch
    and mailmunch plugin

    The solution consist in keeping one of them not both of them.

    Cordially,
    M.B

    Plugin Contributor Liz Gannes

    (@lizgannes)

    Mohamed, Creating a support ticket allows us to view the configuration for your account and enables us to provide more effective and efficient support. I am glad your issue was resolved.

    Thread Starter mohamed.belhassen

    (@mohamedbelhassen)

    Dear @lizgannes;
    Thank you for the clarification and for the assistance.
    cordially,
    Mohamed

Viewing 5 replies - 1 through 5 (of 5 total)
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