Support » Fixing WordPress » unable to login at all

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  • Moderator keesiemeijer



    Read this first:

    resetting the plugins folder by using FTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.

    – switching to the default theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    Leave it this way for troubleshooting purposes, even if the site disappeared.

    – rename the .htaccess file or deleting it after a backup of the .htaccess file.

    If all this doesn’t work:

    -Do a manual upgrade by using FTP or whatever file management application your host provides.

    Thanks. I followed your instructions, including manually uploading an older version of WordPress, then upgrading to 3.1 automatically. It worked.

    But that was last night. This morning, it’s back to square one. I cannot get past the login page. grrrr.

    Any more suggestions?


    I have exactly the same problem and have endured the same experience.

    My website after the 3.1 upgrade just doesn’t appear to be stable any more. I tried changing the name and then I tried reinstalling. Both of these fixes works until I log out and try logging in again then the site go back to square 1 just as you described.

    I am now stuck back at the login page. I have repeated the procedure at least 1/2 dozen times.

    I am here hoping for more suggestions!

    Moderator keesiemeijer



    I tried changing the name

    what do you mean by that and how did you do that?

    Both of these fixes works until I log out and try logging in again then the site go back to square 1 just as you described.

    what are the two fixes you did?

    Is your site now running with all plugins deactivated and on the default theme?

    I have tried following your instructions listed above to the letter, including changing the name of the theme folder. The problem persists.

    Without doing a thing, on Sunday both my other two wordpress sites (upgraded to 3.1) went offline completely.

    I have now installed a backup version of one, an earlier version of WordPress, and it is now working properly. I’ve upgraded it to 3.1, it still works, but I daren’t log out.

    The other two have been completely reinstalled with the latest version of WordPress downloaded from the website ( I did not have backup versions of them). They are now back online, but I cannot login to either of them.

    I have also tried the advice given at

    and also at

    My Host (IX Webhosting) now advises that it is a WordPress module that keeps resetting my password in MyPhpAdmin, to a string of numbers and letters that have nothing to do with MD5. It has done this to all passwords, every user who ever registered with my blogs. No matter what we do, they keep being reset, and there is nothing we can do about it. It is a WordPress bug.

    Any other ideas? How does one get the attention of the WordPress people themselves?

    Your advice much appreciated.

    And Hostmas, you have my sympathy!

    Oh, the 2 urls concerned are:

    Hi flloyd2010 i’m having exact the same problem and I am also running on ix webhosting. I’m wondering if it has anything to do with the server set-up / php version they are running. They treat me like an idiot when I try to address this issue with them. Where you able to fix this problem?

    Hi edztra,

    The problem was initially resolved by the IX webhosting people completely reinstalling WordPress, and then editing some of the files, since the problem persisted after the reinstall.

    However, it has now returned! My site, which was the first one to be fixed, now has the exact same problem again. I have tried all the fixes suggested above, to no avail.

    I wonder if Hostmas, who posted above with the same problem, has managed to get it fixed?

    In the past I have had terrific support from IX. This time, I have not heard back from them, nearly 2 days now. Oh dear.

    Do keep in touch. I’ll let you know how I get on.

    I have now received a very unhelpful reply from IX Webhosting, referring me back to the earlier fix, and telling me to get on with it.

    Here it is: You will perhaps understand why I am reluctant to undertake this myself:

    Let me please inform you that once you updated this ticket I decided to make sure that fresh WordPress installation is working fine and installed it into directory. Then I discovered that there is the same login issue as you experienced. So, I have searched the Internet and finally found a solution mentioned at the following pages:

    In order to implement it I had to remove a code that is marked as dark green as you can see via from the folloeing pages:


    After that I was able to access page using the following login credentials:

    Login: *****
    Password: *****

    Then I tried to implement the same solution for but found that it is still not accepting passwords. Moreover, I found that it does not send passwords using “Forgot Password” link (in this option works fine).

    According to this, I decided to create a backup of the following tables that belong to ‘flloyd2_beingblog’ database:

    #wp_posts tables

    and restore them into flloyd2_flloyd2_webblogtest database I used for / blog.

    If you check URL, you will see that it shows your blog as well as all the posts and commends. There is also no problem with admin login.

    Kindly please check it from your end. You can try to use mentioned solution in order to recover other blogs in question. Please give it a try and let us know if any issue still persists. If you have any problems recovering sites, please keep us updated and allow us to completely re-install WordPress for these websites including removal of all current WordPress files from the server. Thank you for cooperation with us.

    They finally agreed to undertake the same process for the other blog that was playing up (same problem, could not get past the login page). The two sites that were fixed by them are still (last time I checked) working ok.

    The real kicker is: how come they work fine, and then suddenly, out of the blue, stop working?

    I’d really like an answer from BOTH WordPress, AND IX Webhosting.

    Do let me know how you get on.

    I changed back to version 3.04 and that works. I think it has something to do with the php version they are running on the server i’m hosted on.

    I’m from IXWebhosting support and was able to find root cause of this problem. It is not related to PHP version. WP developers’ve changed one function inside wp-includes\pluggable.php

    They’ve changed wp_redirect function and removed workaround for the IIS Set-Cookie bug from there.

    The following code peace:

    if ( $is_IIS ) {
    		header("Refresh: 0;url=$location");
    	} else {
    		if ( php_sapi_name() != 'cgi-fcgi' )
    			status_header($status); // This causes problems on IIS and some FastCGI setups
    		header("Location: $location", true, $status);

    was replaced by the following:

    if ( !$is_IIS && php_sapi_name() != 'cgi-fcgi' )
    		status_header($status); // This causes problems on IIS and some FastCGI setups
    	header("Location: $location", true, $status);

    You can revert this code back in order to get WP work properly again with old IIS versions.

    Regards, Alexander

    Thanks, Alexander.

    My service provider helped me to get back to a previous version, and advised that I don’t upgrade again until they have established my sites on a server with php5.

    I will however, try your suggestion on a mock version sometime during the week when I have some free time. I’ll report back here how I get on.



    It is so comforting to see a post addressing the problem I am having. I also use IXWebhosting and have been unable to upgrade to newer versions of WordPress due to the “Log-In Page Refreshing” described above. What was the latest version of WordPress that is still functional with IXWebhosting? Which one did you have to use in the end? Also, what can I do to encourage “establishing my site on a server with php5”? Is this something that we have to wait for them to do across the board, or should I request action on their part? Many thanks for any advice you can give me. I’m sure you know the frustration encountered with this problem and my relief to know that someone else is trying to solve this as well.


    Hi Rich,

    Here is the response I received from IXWebhosting back in April:

    “The problem must be related to the fact that newest version of wordpress requires php 5, and there is only php version 4 available at your current web server. That is why such upgrade of wordpress can actually corrupt your website. We would recommend continue using your current version of wordpress, until we update php version at your web server or will be able to move you to the server where php 5 is already supported. We are planning to perform such migration for all customers from your server block at the nearest months. However, we don’t have any ETA at the moment. We will notify you for sure once migration is scheduled. Meanwhile the best variant would be to use current wordpress version. Thank you for understanding. “

    So, I am presently on WordPress 3.1. and that is with some adjustments having been made by the IXWebhosting people. It became pretty obvious that, as they said, each upgrade just resulted in corrupted files.

    So although it’s annoying to have to see the “Please Upgrade Now” notices all over the place, I won’t upgrade until IX has put my sites where php5 is available. The only alternative is to move to a different server, and frankly I don’t have the time to mess about with it right now. Also, I’ve paid the current server (IXWebhosting) up till next March. If they haven’t upgraded to php5 by then, I’ll consider moving.

    I’m pretty sure WordPress 2.9 was ok. Try 3, see how it goes. Back up everything!

    I never did get round to exploring Alexander’s recommended fix (above). So much to do, so little time!

    Good luck!


    Many thanks for the response. I am in the same position now considering switching hosts but waiting toward the end of my contract. I’m simply too nervous to attempt the recommended fix myself. But for now, it is extremely satisfying to know that I’ve taken possible solutions as far as they can go (WordPress 3.04 works…that permits me any plugins compatible 3.0 and above) and I am more than happy to ignore the update reminders as long as I have a functional website. Keep me posted if you learn of any progress and I will certainly do the same! Hope all is well.


    Thanks Rich. I would like to stay in touch, especially I’d like to know if you find another host, in case I decide to switch too. It’s always good to have a recommendation. I’ve happy with IXWebhosting up till this, but if I have to move, so be it.

    You can contact me directly via my website which has coded security on the email address. Or via twitter – @flloydpk. I’d be interested to see your site also.

    with all good wishes

Viewing 15 replies - 1 through 15 (of 17 total)
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