Support » Accessibility » Unable to LogIn

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  • Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site

    Useful codex: https://codex.wordpress.org/Login_Trouble

    vlad0403

    (@vlad0403)

    I tried all of the above @t-p but I still cannot enter
    I also tried to request a new password but do not receive an email (it’s been 4 hours already)

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