Support » Fixing WordPress » Unable to log in with admin password despite different reset options

Viewing 6 replies - 1 through 6 (of 6 total)
  • The pop-up has nothing to do with WordPress. It’s something your hosting installed. Contact your hosting if you don’t know your login.

    Thread Starter oliriel

    (@oliriel)

    Why should they install something there? The main site has no such login window and it is in the same directory. The directory is completely under my own control, and I only get this popup if I try and access wp-login.php or /wp-admin/ directory. I tried my web hosting username and password there, they didn’t work as well. I also checked from my web hosting GUI and there are no password-protected directories or anything to this effect that I could detect from there.

    I will contact them to ask, but I am sceptical that it could be the reason, so any other suggestions are welcome.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please paste your site’s .htaccess file.

    @oliriel,
    sorry to butt in, but this post on Radicenter’s website says

    In the last few weeks there has been frequent attacks against Joomla and WordPress Content Management Software
    pages. The target has been administrator panel to break the username and password). We have taken precaution measures to increase security and added a login filter, which prevents “robots” to try login administration panel.

    Therefore, the user is asked before the administration login page additional username and password.

    Follow the instructions on that page to log in

    Thread Starter oliriel

    (@oliriel)

    @alichani, you are right, that’s it! I would have never guessed there could be something like this! Thank you so much! Oh I wish they had sent an e-mail to all their WordPress and Joomla customers, it would have been so easy to do, but I guess it would be too much to ask…

    @sterndata, no .htaccess for my site, but luckily @alichani was able to point me to the correct site.

    Thread Starter oliriel

    (@oliriel)

    Resolved!

Viewing 6 replies - 1 through 6 (of 6 total)
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