Support » Fixing WordPress » Unable to log in using email or pw


    We had someone create the site for us and until recently, did not have a problem logging in. Now, no matter what email address I use, it tells me that email is not in their records and no password I use will work either.


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  • Does the original site developer have an administrator log in that you could use to check on the state of your user accounts in the Dashboard?

    If not, here’s a tutorial which outlines how you could go into your database to create a new Admin user, which would be your next step to getting in and checking out what’s up with your user accounts. You will also be able to see other user accounts while you’re there, so that will give you a clue as well.

    To do this, however, you’ll need the site’s hosting admin or cpanel login info. And the database is not anything to mess around with! Make sure you back up your database before you make any changes.

    The original site developer was someone we hired thru 99designs over a year ago. Since we didn’t do many updates, the site hasn’t been logged into or checked for maybe 6 mos. I went here to log in

    and it tells me the password is wrong and no matter what email I use to recover the password, it tells me that it doesn’t exist.

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