Support » Plugin: WooCommerce » unable to log in in myaccount

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    Sounds like you may be using a caching plugin. Ensure the account and checkout pages are excluded from cache.

    Dear Sir i am not using any cache plugin

    ### WordPress Environment ###

    Home URL: http://www.madhwakart.com
    Site URL: http://www.madhwakart.com
    WC Version: 2.4.13
    Log Directory Writable: ✔ /home/madhwak1/public_html/madhwakart/wp-content/uploads/wc-logs/
    WP Version: 4.4.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.4.28
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.47
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.4.13
    :
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_termmeta: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔

    ### Active Plugins (12) ###

    AfterShip – WooCommerce Tracking: by AfterShip – 1.4.7
    WooCommerce Table Rate Shipping: by Mike Jolley – 2.8.2
    MyMail – Email Newsletter Plugin for WordPress: by revaxarts.com – 2.0.34
    Recover Abandoned Cart (shared on wplocker.com): by Fantastic Plugins – 7.2.1
    WooCommerce – Instamojo: by Instamojo – 0.0.6
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 1.5.26
    WooCommerce Smart Coupons: by WooThemes – 3.0.6 – 3.0.9 is available
    WooCommerce Waitlist: by Neil Pie – 1.4.5
    WooCommerce: by WooThemes – 2.4.13
    YITH WooCommerce Quick View: by Yithemes – 1.1.0
    YITH WooCommerce Wishlist: by Yithemes – 2.0.13
    YITH WooCommerce Zoom Magnifier: by Yithemes – 1.2.15

    ### Settings ###

    Force SSL: –
    Currency: INR (Rs.)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔
    API Version: 3.0.0

    ### WC Pages ###

    Shop Base: #32518 – /buy/
    Cart: #5 – /cart/
    Checkout: #6 – /checkout/
    My Account: #7 – /my-account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Bazar
    Version: 2.6.4
    Author URL: http://yithemes.com/
    Child Theme: ✕ – If you’re modifying WooCommerce or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: bazar/woocommerce/archive-product.php
    bazar/woocommerce/cart/cart-empty.php
    bazar/woocommerce/cart/cart-shipping.php
    bazar/woocommerce/cart/cart-totals.php
    bazar/woocommerce/cart/cart.php
    bazar/woocommerce/cart/cross-sells.php
    bazar/woocommerce/cart/mini-cart.php
    bazar/woocommerce/cart/shipping-calculator.php
    bazar/woocommerce/checkout/cart-errors.php
    bazar/woocommerce/checkout/form-billing.php
    bazar/woocommerce/checkout/form-checkout.php
    bazar/woocommerce/checkout/form-coupon.php
    bazar/woocommerce/checkout/form-login.php
    bazar/woocommerce/checkout/form-shipping.php
    bazar/woocommerce/checkout/review-order.php
    bazar/woocommerce/checkout/thankyou.php
    bazar/woocommerce/content-product.php
    bazar/woocommerce/content-product_cat.php
    bazar/woocommerce/content-single-product.php
    bazar/woocommerce/global/form-login.php
    bazar/woocommerce/global/sidebar.php
    bazar/woocommerce/global/wrapper-end.php
    bazar/woocommerce/global/wrapper-start.php
    bazar/woocommerce/loop/add-to-cart.php
    bazar/woocommerce/loop/no-products-found.php
    bazar/woocommerce/loop/pagination.php
    bazar/woocommerce/loop/price.php
    bazar/woocommerce/loop/sale-flash.php
    bazar/woocommerce/myaccount/form-login.php
    bazar/woocommerce/myaccount/my-account.php
    bazar/woocommerce/single-product/add-to-cart/external.php
    bazar/woocommerce/single-product/add-to-cart/grouped.php
    bazar/woocommerce/single-product/add-to-cart/simple.php
    bazar/woocommerce/single-product/add-to-cart/variable.php
    bazar/woocommerce/single-product/price.php
    bazar/woocommerce/single-product/product-image.php
    bazar/woocommerce/single-product/product-thumbnails.php
    bazar/woocommerce/single-product/rating.php
    bazar/woocommerce/single-product/related.php
    bazar/woocommerce/single-product/review.php
    bazar/woocommerce/single-product/sale-flash.php
    bazar/woocommerce/single-product/short-description.php
    bazar/woocommerce/single-product/tabs/description.php
    bazar/woocommerce/single-product/tabs/tabs.php
    bazar/woocommerce/single-product/title.php
    bazar/woocommerce/single-product/up-sells.php
    bazar/woocommerce/single-product-reviews.php
    bazar/woocommerce/single-product.php

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    Can you login on that page after switching themes? Your theme has a template override.

    Bazar theme vendor says it is not there mistake

    BOGDAN – 3 hours ago
    I managed to log in and that’s why I wrote that the problem was fixed. After you’ve sent the next reply, I logged in again to your website to test. Please note that this is not a theme issue and it is related to your server settings. To rule-out any theme specific issues, try switching to Twenty Fifteen and see it for yourself – you can not log in using any theme. You will need to contact WooCommerce support and ask about this problem.

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    What about your plugins? Have you tried disabling them yet? E.g. the Wishlist plugin, as this may add content to account pages.

    Core has no issue or we’d a) have more reports, and b) be able to reproduce the issue. Thats why you need to look at installed plugins and themes.

    Even i tested a test site
    test.madhwakart.org with twenty fifteen unable to log in
    http://test.madhwakart.org/my-account/

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    There are plugins enabled on this test site too -I can see them in the source.

    some it show you are now logged as a madhwakart but it not redirect as admin or logged user disabled all plug in and checked

    now removed all plug in only woo commerce is active still not able to log in

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    This page is not supposed to redirect anywhere, it just shows account details. Is there a test login for this test site (do not share your live/admin login).

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    Ok, I see its not working now with a test account I just made. The data doesn’t appear to be posting. Can you try logging in with username instead of email?

    sales@madhwakart.com
    srirama123$

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    I just tested with the same email + password/account locally and could login without issue. That means its something unique to your install.

    Have you checked error logs? Is mod security running?

    testadmin
    hjtT8M7uO3s15AiCG2ptvMef

    nothing happened

Viewing 15 replies - 1 through 15 (of 22 total)
  • The topic ‘unable to log in in myaccount’ is closed to new replies.