Support » Installing WordPress » Unable to locate wp-admin page

  • Hi,

    I am trying to install wp on it is a plesk control panel that I am unfamiliar with. All the wp files have been uploaded to the httpdocs folder but I am unable to get the wp-admin page to launch.

    I have created the db and amended the config sample file and re-saved it as config.php

    The person running the hosting is unable to help

    This is the plesk address username [redacted] password [redacted]

    Any ideas appreciated


    [Never post any access details on a public forum. Change your Plesk password now!]

Viewing 9 replies - 1 through 9 (of 9 total)

    Returns a 500 error try removing you .htaccess if you have one set up.

    Also you probbably have an index.html or index.htm here delete that also.

    Thanks parable,

    I can find no trace of an .httaccess file and have removed the index.html file but still cant log in using /wp-admin.php or /index.php or

    Moderator t-p


    have tried logging in with /wp-login.php


    Running into the same problem: I have set-up everything as needed but getting an error message “Error establishing a database connection”.

    My site is:

    Would you have any suggestion?




    Forum Moderator

    @attila.sej: It is impolite to interrupt another poster’s ongoing thread with an unrelated question of your own. Please post your own topic.

    Hello esmi,

    It seems to me that silverdigit and me have had the same problem: unable to launch wp-admin after installing wp.

    I was looking for an answer to my question, found this thread that seemed to me dealing with the same problem, this is why I did not want to open a new topic.

    If it is possible, please delete my post and sorry for any inconvenience my post might have caused. (Anyway in the meantime my provider helped me out.)

    Moderator t-p


    attila.sej: Despite any similarity in symptoms, your issue is likely to be completely different because of possible differences in physical servers, hosts, plugins, theme, configurations, etc. Also, It’s easier for volunteers to help you if you have your own topic

    Posting in an existing topic prevents from being able to track issues by topic.

    Also, as per the Forum Welcome, please post your own topic. 🙂

    anyway …. back to my little problem, wordpress has been uploaded into httpdocs, the config file has been amended and the database created but still unable to find the wp-admin page!

    Moderator t-p


    Have you tried:
    -deactivating ALL plugins (yes, all) temporarily to narrow down the problem. If the problem goes away, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – To rule out any theme-specific issue, try switching to the unedited default Twnety Twelve theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.
    -If the above troubleshooting steps do not resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory. Read the Manual Update directions first!

Viewing 9 replies - 1 through 9 (of 9 total)
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