Support » Fixing WordPress » unable to locate WordPress Root Directory

  • Resolved colinibberson


    First of all I’ve seen this question before in the Forums but only with seriously techie replies. Is there an easy answer to this problem for somebody without any technical knowledge whatsoever. I’m not sure what the problem is but it’s also stopping me deleting the existing plugins and installing any new ones.

    I’d be grateful for some non techie help on this problem.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Moderator kmessinger


    You are signed in to your host looking at some type of file manager and can’t see folders like wp-admin? How about a folder called blog or wordpress?

    Please post a url.

    Just right click on your home page and view source. You will be able to see the file structure where your JS and CSS files are included and easily figure out where your ‘root’ WordPress folder is.


    sorry I should have thought to post the url – there’s nothing much to see by the way –


    Thanks for the reply. I’ve looked at the source but there are two problems with this (for me anyway)

    One is I can’t find where the CSS and JS files are, and even if I did find them – what would that tell me?
    I’m just not a techie person at all.
    This is such a pity cos I’ve got another wordpress site and it all works perfectly.


    Moderator kmessinger


    Can you log in here ok,

    Exactly what is the problem? Error message? Blank page?

    Your WordPress directory is in the root of your site:

    Are you saying you can’t log into the WordPress admin to install/delete Plugins? Your WordPress admin is at:

    Just log-in to administer your Plugins.

    Hello Kmessinger and thanks for helping me.

    Yes I can log in with the link that you have provided – no problem.

    On the Dashboard screen (as you probably know) you get the message
    With a yellow background and blue text – WordPress 3.1.2 is available
    Please update now

    When I press the Please update now link I get the choice

    Update automatically or Download 3.1.2

    (For me being a non techie person – the Update automatically choice
    is a now brainer).

    I then get the Connection Information screen where I fill out the FTP details
    And then click proceed. The FTP side of things works but then I get the

    Update WordPress
    Unable to locate WordPress Root directory
    Installation Failed

    Also when I try and delete the Hello Dolly plugin and press Yes, Delete
    These files and proceed with the FTP upload I get an error message:

    Plugin could not be deleted due to an error: Unable to locate the WordPress
    Plugin directory.

    Sorry if this is a bit long winded but I hope that this will help you to help me and I
    Certainly greatly appreciate you trying.

    Kind regards

    What version of WordPress are you trying to upgrade from?


    I’ve just taken a few minutes to reply to Kmessinger above and I think that my answers would answer your query?

    I can log in OK, no problems there, and I can post blogs OK. I’ve posted a couple of 1 sentence test blogs so I assume that it’s not an FTP type problem?

    It’s just that I can’t update to the new version of WP as mentioned above and I also can’t delete or install plugins for the reasons given above?

    Thank you for bearing with me.


    I’m trying to upgrade from 3.1.1 to 3.1.2

    Moderator kmessinger


    Unable to locate WordPress Root directory

    The ftp information must be incorrect. Who hosts your account?

    BTW, don’t post any password information here.



    Kmessinger – you’ve solved the problem. Although I was able to post with blogs I was using the username from my other site. I have now realised that this was the mistake.

    I do apologise for taking up your time and also David’s time. The problem is solved 100% and I’m truly grateful that you’ve pointed the way clear.

    Kind regards and thanks again


    Moderator kmessinger


    Great! Glad you are up and running. Pls mark this resolved.

    Hi thanks again.

    I’ve ticked the drop down box for resolved.

Viewing 15 replies - 1 through 15 (of 15 total)
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