Hi Richard,

Thanks for reaching out about that. I confirmed what you found, that your business is searchable in Google Autocomplete tool but NOT in our Widget. I’ve only seen this happen less than a handful of times and it’s still a mystery how that can happen at all. It’s possible that it will just take some time until it’s searchable in our widget, but there’s no guarantee on that.

So here’s a workaround just for your usecase. Because it’s a bit technical I did a screencast so you can review as often as you need.

The first website I mention in the screencast is the Google PlaceID Finder site, here’s that url:
https://developers.google.com/maps/documentation/javascript/examples/places-placeid-finder

Here’s the screencast:
http://screencast-o-matic.com/watch/cbhTcUXp6X

Let me know if you have additional questions at all.

Thanks!

Happy to help!

If you’re enjoying Google Places Reviews and appreciate our support, we’d love a kind review from you here:
https://wordpress.org/support/plugin/google-places-reviews/reviews/

Thanks!

Can you provide links to those businesses on Google Maps where the reviews are?

Also a link to your website where you are using our widget.

Lastly, review our Docs here on how you can troubleshoot that and verify that your business is served over the Google Place ID finder:
https://wordimpress.com/documentation/google-places-reviews/google-places-reviews-101/