Unable to link the product detail when click the product
-
Hi, I’m having an issue where I can’t see the products I’ve added to the cart page. Additionally, clicking on a product doesn’t take me to the product detail page. I have deactivate all the plugin and change the theme. Howeve this problem still happen
-
WordPress database error: [Duplicate entry ‘0’ for key ‘wpne_actionscheduler_actions.PRIMARY’]
INSERT INTO wpne_actionscheduler_actions (
hook
,status
,scheduled_date_gmt
,scheduled_date_local
,schedule
,group_id
,priority
,args
) SELECT 'action_scheduler/migration_hook', 'pending', '2024-08-07 09:29:53', '2024-08-07 17:29:53', 'O:30:\"ActionScheduler_SimpleSchedule\":2:{s:22:\"\0*\0scheduled_timestamp\";i:1723022993;s:41:\"\0ActionScheduler_SimpleSchedule\0timestamp\";i:1723022993;}', 1, 10, '[]' FROM DUAL WHERE ( SELECT NULL FROM DUAL ) IS NULLIt appear this error when open the debug mode. It is related the issues unable add to cart. The issues of unable view the product in the cart page only for the not login user
Hey there, @zaoyao! Thanks for contacting us. I’m happy to help you.
It looks like you’re encountering a database error related to the Action Scheduler in WooCommerce. The error message indicates that there is a duplicate entry.
Thanks for confirming you already tried a conflict test. Do you mind confirming which theme you used to test it? I’m asking to make sure nothing was overlooked 🙂
Is WooCommerce on its latest version (9.1.4)? If not, please update it.
Can you please clear the pending actions?
Navigate to: Tools > Scheduled Actions.
Filter Actions: Select ‘Pending’ actions.
Bulk Delete: Delete any pending actions that might be causing the conflict.If the issue persists, please share the website’s URL so we can take a look.
Can you also please share the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support?
Looking forward to your reply.
Have a wonderful day!
Yes I am using the woocommerce 9.1.4
WordPress Environment<br><br>WordPress address (URL): https://www.richco.com.my<br>Site address (URL): https://www.richco.com.my<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.7.4<br>Log Directory Writable: ✔<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 7.76.1<br>OpenSSL/3.0.7<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.37<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 7.5.1<br>WC Database Prefix: wpne_<br>Total Database Size: 184.09MB<br>Database Data Size: 183.86MB<br>Database Index Size: 0.23MB<br>wpne_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_tax_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_actionscheduler_actions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wpne_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpne_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpne_actionscheduler_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_bfw: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpne_commentmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_easyparcel_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_easyparcel_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_easyparcel_zones_courier: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_litespeed_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_litespeed_url_file: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_options: Data: 5.03MB + Index: 0.00MB + Engine InnoDB<br>wpne_postmeta: Data: 92.52MB + Index: 0.00MB + Engine InnoDB<br>wpne_posts: Data: 12.52MB + Index: 0.00MB + Engine InnoDB<br>wpne_smush_dir_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_term_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_term_taxonomy: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_terms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_usermeta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpne_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wpne_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_customer_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_download_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_order_product_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_tax_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_orders_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_product_download_directories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_product_meta_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_rate_limits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_tax_rate_classes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfblocks7: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfconfig: Data: 67.45MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfhits: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wpne_wfhoover: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB<br>wpne_wflivetraffichuman: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wflogins: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfls_2fa_secrets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>wpne_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfpendingissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfsecurityevents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wfsnipcache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfstatus: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>wpne_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfwaffailures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_yoast_indexable: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_primary_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_seo_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>post: 14<br>page: 11<br>elementor_library: 10<br>attachment: 203<br>wp_global_styles: 1<br>revision: 898<br>seedprod: 1<br>envato_tk_import: 3<br>elementor-hf: 3<br>nav_menu_item: 6<br>metform-form: 3<br>product: 33<br>custom_css: 1<br>metform-entry: 6<br>wpcf7_contact_form: 2<br>shop_coupon: 2<br>shop_order: 5<br>wp_navigation: 2 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (24)<br><br>EasyParcel Shipping Extension: by EasyParcel - Delivery Made Easy – 1.6.8.1<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>All-in-One WP Migration Unlimited Extension: by ServMask – 2.59<br>All-in-One WP Migration: by ServMask – 7.84<br>Autoptimize: by Frank Goossens (futtta) – 3.1.12<br>Billplz for WooCommerce: by Billplz Sdn Bhd – 3.28.7<br>Click to Chat: by HoliThemes – 4.6<br>Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.18.5<br>Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.72<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Elementor: by Elementor.com – 3.23.4<br>ElementsKit Lite: by Wpmet – 3.2.3<br>Email Validation Filter for Contact Form 7: by asamaruk – 1.0.2<br>Envato Elements: by Envato – 2.0.14<br>Elementor Header & Footer Builder: by Brainstorm Force<br>Nikhil Chavan – 1.6.37<br><br>Jeg Elementor Kit: by Jegtheme – 2.6.7<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.3.0.1<br>MetForm: by Wpmet – 3.8.9<br>Really Simple SSL: by Really Simple Plugins – 8.1.6<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.24.4<br><br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6<br>WooCommerce: by Automattic – 9.1.4<br>Wordfence Security: by Wordfence – 7.11.7<br>Smush: by WPMU DEV – 3.16.6 Inactive Plugins (1)<br><br>Yoast SEO: by Team Yoast – 23.2 Dropin Plugins ()<br><br>maintenance.php: maintenance.php Settings<br><br>API Enabled: –<br>Force SSL: –<br>Currency: MYR (RM)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 81 KB WC Pages<br><br>Shop base: #9 - /shop/<br>Cart: #10 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #11 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #12 - /my-account/<br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Astra<br>Version: 4.7.3<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ✔ Next scheduled: 2024-08-07 22:23:21 +08:00<br>Options: ✔<br>Notes: 143<br>Onboarding: skipped Action Scheduler<br><br>Pending: 1<br>Oldest: 2024-08-07 22:02:45 +0800<br>Newest: 2024-08-07 22:02:45 +0800 Status report information<br><br>Generated at: 2024-08-07 22:02:48 +08:00<br>
I am using the astra theme. However i have change to the Twenty Twenty-Four. This problem still have.
Can you change this forum to the private ?
Hey, @zaoyao!
Thanks for sharing the SSR.
Were you able to clear the pending actions?
I see your database is outdated. This can cause a lot of issues on the website.
Please update it by either following the warning message a the top of the page on WooCommerce area of the dashboard or going to WooCommerce > Status > Tools > Update Database.
Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
Please let us know if the issue persists after that.
Can you change this forum to the private ?
It is not possible to change the forum to private. All threads are public. But don’t worry, the SSR does not have any sensitive information 🙂
Looking forward to your reply.
Have a wonderful day!
Were you able to clear the pending actions? > Yes
I see your database is outdated. This can cause a lot of issues on the website. > I have updated
WordPress Environment<br><br>WordPress address (URL): https://www.richco.com.my<br>Site address (URL): https://www.richco.com.my<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.7.4<br>Log Directory Writable: ✔<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.2.21<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 7.76.1<br>OpenSSL/3.0.7<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.37<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 7.5.1<br>WC Database Prefix: wpne_<br>Total Database Size: 184.09MB<br>Database Data Size: 183.86MB<br>Database Index Size: 0.23MB<br>wpne_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_tax_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_actionscheduler_actions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wpne_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpne_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpne_actionscheduler_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_bfw: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpne_commentmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_easyparcel_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_easyparcel_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_easyparcel_zones_courier: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_litespeed_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_litespeed_url_file: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_options: Data: 5.03MB + Index: 0.00MB + Engine InnoDB<br>wpne_postmeta: Data: 92.52MB + Index: 0.00MB + Engine InnoDB<br>wpne_posts: Data: 12.52MB + Index: 0.00MB + Engine InnoDB<br>wpne_smush_dir_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_term_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_term_taxonomy: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_terms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_usermeta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpne_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wpne_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_customer_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_download_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_order_product_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_tax_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_orders_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_product_download_directories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_product_meta_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_rate_limits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_tax_rate_classes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfblocks7: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfconfig: Data: 67.45MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfhits: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wpne_wfhoover: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB<br>wpne_wflivetraffichuman: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wflogins: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfls_2fa_secrets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>wpne_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfpendingissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfsecurityevents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wfsnipcache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfstatus: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>wpne_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfwaffailures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_yoast_indexable: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_primary_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_seo_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>post: 17<br>page: 11<br>elementor_library: 10<br>attachment: 203<br>wp_global_styles: 1<br>revision: 898<br>seedprod: 1<br>envato_tk_import: 3<br>elementor-hf: 3<br>nav_menu_item: 6<br>metform-form: 3<br>product: 33<br>custom_css: 1<br>metform-entry: 6<br>wpcf7_contact_form: 2<br>shop_coupon: 2<br>shop_order: 5<br>wp_navigation: 2 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (24)<br><br>EasyParcel Shipping Extension: by EasyParcel - Delivery Made Easy – 1.6.8.1<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>All-in-One WP Migration Unlimited Extension: by ServMask – 2.59<br>All-in-One WP Migration: by ServMask – 7.84<br>Autoptimize: by Frank Goossens (futtta) – 3.1.12<br>Billplz for WooCommerce: by Billplz Sdn Bhd – 3.28.7<br>Click to Chat: by HoliThemes – 4.6<br>Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.18.5<br>Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.72<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Elementor: by Elementor.com – 3.23.4<br>ElementsKit Lite: by Wpmet – 3.2.3<br>Email Validation Filter for Contact Form 7: by asamaruk – 1.0.2<br>Envato Elements: by Envato – 2.0.14<br>Elementor Header & Footer Builder: by Brainstorm Force<br>Nikhil Chavan – 1.6.37<br><br>Jeg Elementor Kit: by Jegtheme – 2.6.7<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.3.0.1<br>MetForm: by Wpmet – 3.8.9<br>Really Simple SSL: by Really Simple Plugins – 8.1.6<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.24.4<br><br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6<br>WooCommerce: by Automattic – 9.1.4<br>Wordfence Security: by Wordfence – 7.11.7<br>Smush: by WPMU DEV – 3.16.6 Inactive Plugins (1)<br><br>Yoast SEO: by Team Yoast – 23.2 Dropin Plugins ()<br><br>maintenance.php: maintenance.php Settings<br><br>API Enabled: –<br>Force SSL: –<br>Currency: MYR (RM)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 81 KB WC Pages<br><br>Shop base: #9 - /shop/<br>Cart: #10 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #11 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #12 - /my-account/<br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Astra<br>Version: 4.7.3<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ✔ Next scheduled: 2024-08-07 22:23:21 +08:00<br>Options: ✔<br>Notes: 142<br>Onboarding: skipped Action Scheduler<br><br>Complete: 1<br>Oldest: 2024-08-08 03:40:49 +0800<br>Newest: 2024-08-08 03:40:49 +0800 Status report information<br><br>Generated at: 2024-08-08 04:36:31 +08:00<br>
Based on the SSR you are able get my website link. You can see go to shop page and a product into cart. It will have any product in the cart section. Is there any solution solve it?
Hi @zaoyao
I notice you’re still using an outdated version of the WC database, 7.5.1. It’s important to keep it updated to match the current WooCommerce version, which is 9.1.4. To update it, please navigate to WooCommerce > Status > Tools and do the following:
- Update database – Update
- Verify base database tables – Verify
While you are on the same page, do the following too:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
- Product lookup tables – Regenerate
- Regenerate the product attributes lookup table – Regenerate
Next, please clear your browser and server cache and then check again.
It would be great if you could flush your permalink settings too. To do so, delete the
.htaccess
file from your WordPress installation root, then navigate to Settings. Permalinks and click the “Save changes” button without changing anything.I hope this helps! Please let us know how it goes or if you need further assistance.
Good day I have follow all your required step. However we still add to cart for not login user. May we know any solution to solve this issues. It is possible i share you login access and you check on it
WordPress Environment<br><br>WordPress address (URL): https://www.richco.com.my<br>Site address (URL): https://www.richco.com.my<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.7.4<br>Log Directory Writable: ✔<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.29<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 7.76.1<br>OpenSSL/3.0.7<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.37<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.1.4<br>WC Database Prefix: wpne_<br>Total Database Size: 184.12MB<br>Database Data Size: 183.89MB<br>Database Index Size: 0.23MB<br>wpne_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_tax_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_woocommerce_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_actionscheduler_actions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wpne_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpne_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpne_actionscheduler_logs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpne_bfw: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wpne_commentmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_easyparcel_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_easyparcel_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_easyparcel_zones_courier: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_litespeed_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_litespeed_url_file: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_options: Data: 5.03MB + Index: 0.00MB + Engine InnoDB<br>wpne_postmeta: Data: 92.52MB + Index: 0.00MB + Engine InnoDB<br>wpne_posts: Data: 12.52MB + Index: 0.00MB + Engine InnoDB<br>wpne_smush_dir_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_term_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_term_taxonomy: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_terms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_usermeta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpne_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wpne_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_customer_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_download_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_order_product_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_order_tax_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_orders_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wc_product_download_directories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_product_meta_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_rate_limits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_tax_rate_classes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wc_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfblocks7: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfconfig: Data: 67.45MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfhits: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wpne_wfhoover: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB<br>wpne_wflivetraffichuman: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wflogins: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfls_2fa_secrets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>wpne_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfpendingissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfsecurityevents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_wfsnipcache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfstatus: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>wpne_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_wfwaffailures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wpne_yoast_indexable: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_primary_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpne_yoast_seo_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>post: 29<br>page: 22<br>elementor_library: 10<br>attachment: 203<br>wp_global_styles: 1<br>revision: 898<br>seedprod: 1<br>envato_tk_import: 3<br>elementor-hf: 3<br>nav_menu_item: 6<br>metform-form: 3<br>product: 33<br>custom_css: 1<br>metform-entry: 6<br>wpcf7_contact_form: 2<br>shop_coupon: 2<br>shop_order: 5<br>wp_navigation: 2 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (26)<br><br>EasyParcel Shipping Extension: by EasyParcel - Delivery Made Easy – 1.6.8.1<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>All-in-One WP Migration Unlimited Extension: by ServMask – 2.59<br>All-in-One WP Migration: by ServMask – 7.84<br>Autoptimize: by Frank Goossens (futtta) – 3.1.12<br>Billplz for WooCommerce: by Billplz Sdn Bhd – 3.28.7<br>Click to Chat: by HoliThemes – 4.6<br>Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.18.5<br>Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.72<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Elementor: by Elementor.com – 3.23.4<br>ElementsKit Lite: by Wpmet – 3.2.3<br>Email Validation Filter for Contact Form 7: by asamaruk – 1.0.2<br>Envato Elements: by Envato – 2.0.14<br>Elementor Header & Footer Builder: by Brainstorm Force<br>Nikhil Chavan – 1.6.37<br><br>Jeg Elementor Kit: by Jegtheme – 2.6.7<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.3.0.1<br>MetForm: by Wpmet – 3.8.9<br>Really Simple SSL: by Really Simple Plugins – 8.1.6<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.24.4<br><br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6<br>WooCommerce: by Automattic – 9.1.4<br>Wordfence Security: by Wordfence – 7.11.7<br>Yoast SEO: by Team Yoast – 23.2<br>WP Downgrade | Specific Core Version: by Reisetiger – 1.2.6<br>Smush: by WPMU DEV – 3.16.6 Inactive Plugins (0) Dropin Plugins ()<br><br>maintenance.php: maintenance.php Settings<br><br>API Enabled: –<br>Force SSL: –<br>Currency: MYR (RM)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 87 KB WC Pages<br><br>Shop base: #9 - /shop/<br>Cart: #10 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #11 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #12 - /my-account/<br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Astra<br>Version: 4.7.3<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ✔ Next scheduled: 2024-08-08 22:23:21 +08:00<br>Options: ✔<br>Notes: 141<br>Onboarding: skipped Action Scheduler<br><br>Complete: 27<br>Oldest: 2024-08-08 13:45:34 +0800<br>Newest: 2024-08-08 18:19:25 +0800<br><br>Failed: 1<br>Oldest: 2024-08-08 18:13:12 +0800<br>Newest: 2024-08-08 18:13:12 +0800<br><br>Pending: 1<br>Oldest: 2024-08-09 14:46:08 +0800<br>Newest: 2024-08-09 14:46:08 +0800 Status report information<br><br>Generated at: 2024-08-08 18:20:07 +08:00<br>
Hey, @zaoyao!
To confirm, the issue with the product details was solved, right?
However we still add to cart for not login user. May we know any solution to solve this issues.
Let’s keep investigating to figure out what is going on.
To confirm, any logged in user is able to add to cart normally, or only you?
To make sure nothing was overlooked, can you please confirm if you deactivated Elementor and your cache plugin when testing?
Do you mind confirming which theme you used to test it?Can you also please share the Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.It is possible i share you login access and you check on it
Please never share (or offer to share) login credentials here. This is a public forum and for the best interest of your sites security, this should never be shared. Just to add, it can result in your account being banned, as seen in the forum guidelines: https://wordpress.org/support/guidelines/#we-reserve-the-right-to-manage-the-forums-to-the-best-of-our-ability
But don’t worry, we can keep helping you here 🙂
Looking forward to your reply.
Have a wonderful day!
To confirm, any logged in user is able to add to cart normally, or only you?
only the admin able add to cart. Other login user also unable add to cart . and we also unable register the new account in the woocommerce
To make sure nothing was overlooked, can you please confirm if you deactivated Elementor and your cache plugin when testing?
I have deactivate all plugin when testing include Elementor and your cache plugin
Do you mind confirming which theme you used to test it?
actually my website normaaly is using the astra theme. However when testing i have shift to Twenty Twenty-Four theme for testing purpose
-
This reply was modified 8 months, 1 week ago by
zaoyao.
2024-08-08T05:42:25+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context{ “error”: { “type”: 1, “file”: “/home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php”, “line”: 1112 }, “backtrace”: [ “”, “#0 /home/royalspy/public_html/wp-includes/class-wp-hook.php(326): Elementor\TemplateLibrary\Source_Local->on_save_post(0, NULL)”, “#1 /home/royalspy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#2 /home/royalspy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”, “#3 /home/royalspy/public_html/wp-includes/post.php(4891): do_action(‘save_post’, 0, NULL, false)”, “#4 /home/royalspy/public_html/wp-admin/includes/post.php(766): wp_insert_post(Array, false, false)”, “#5 /home/royalspy/public_html/wp-admin/post-new.php(66): get_default_post_to_edit(‘page’, true)”, “#6 {main}”, “thrown” ] }2024-08-08T05:45:35+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context{ “error”: { “type”: 1, “file”: “/home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php”, “line”: 1112 }, “backtrace”: [ “”, “#0 /home/royalspy/public_html/wp-includes/class-wp-hook.php(326): Elementor\TemplateLibrary\Source_Local->on_save_post(0, NULL)”, “#1 /home/royalspy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#2 /home/royalspy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”, “#3 /home/royalspy/public_html/wp-includes/post.php(4891): do_action(‘save_post’, 0, NULL, false)”, “#4 /home/royalspy/public_html/wp-admin/includes/post.php(766): wp_insert_post(Array, false, false)”, “#5 /home/royalspy/public_html/wp-admin/post-new.php(66): get_default_post_to_edit(‘page’, true)”, “#6 {main}”, “thrown” ] }2024-08-08T05:46:37+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context{ “error”: { “type”: 1, “file”: “/home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php”, “line”: 1112 }, “backtrace”: [ “”, “#0 /home/royalspy/public_html/wp-includes/class-wp-hook.php(326): Elementor\TemplateLibrary\Source_Local->on_save_post(0, NULL)”, “#1 /home/royalspy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#2 /home/royalspy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”, “#3 /home/royalspy/public_html/wp-includes/post.php(4891): do_action(‘save_post’, 0, NULL, false)”, “#4 /home/royalspy/public_html/wp-admin/includes/post.php(766): wp_insert_post(Array, false, false)”, “#5 /home/royalspy/public_html/wp-admin/post-new.php(66): get_default_post_to_edit(‘page’, true)”, “#6 {main}”, “thrown” ] }2024-08-08T05:49:16+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context{ “error”: { “type”: 1, “file”: “/home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php”, “line”: 1112 }, “backtrace”: [ “”, “#0 /home/royalspy/public_html/wp-includes/class-wp-hook.php(326): Elementor\TemplateLibrary\Source_Local->on_save_post(0, NULL)”, “#1 /home/royalspy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#2 /home/royalspy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”, “#3 /home/royalspy/public_html/wp-includes/post.php(4891): do_action(‘save_post’, 0, NULL, false)”, “#4 /home/royalspy/public_html/wp-admin/includes/post.php(766): wp_insert_post(Array, false, false)”, “#5 /home/royalspy/public_html/wp-admin/post-new.php(66): get_default_post_to_edit(‘page’, true)”, “#6 {main}”, “thrown” ] }2024-08-08T05:49:33+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context2024-08-08T05:49:51+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context2024-08-08T05:50:46+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context2024-08-08T05:58:04+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context2024-08-08T05:59:27+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context2024-08-08T05:59:40+00:00Critical Uncaught TypeError: Elementor\TemplateLibrary\Source_Local::on_save_post(): Argument #2 ($post) must be of type WP_Post, null given, called in /home/royalspy/public_html/wp-includes/class-wp-hook.php on line 326 and defined in /home/royalspy/public_html/wp-content/plugins/elementor/includes/template-library/sources/local.php:1112 Additional context2024-08-08T15:43:18+00:00Critical Uncaught Error: Call to undefined function LiteSpeed\parse_ini_file() in /home/royalspy/public_html/wp-content/plugins/litespeed-cache/src/base.cls.php:692 Additional context
-
This reply was modified 8 months, 1 week ago by
zaoyao.
Hey, @zaoyao!
Thanks for the answers!
The error logs show errors with Elementor and Lite Speed Cache plugin. I suggest reaching out to their support to check the issues. But since you deactivated them and the issue persisted, these errors are probably not related to the cart issue.
Did the cart used to work correctly before or has it been like this since the begining?
Can you please share a screenshot of what you see on WooCommerce > Settings > Accounts & Privacy?
Can you please roll back to a previous WooCommerce version to see if the issue persists?
It would be even better if you can run the conflict test with a previous version to be sure 🙂You can find older versions to download here.
If you prefer, you can also use a plugin such as WP Rollback to help you with this process. You can find the plugin here.
Please let us know how it goes.
Have a wonderful day!
Can we change to email? so i able share you login detail to check . I have follow your instruction and change the woocommerce version aslo not function
- The topic ‘Unable to link the product detail when click the product’ is closed to new replies.