Title: Unable to link fields
Last modified: August 23, 2018

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# Unable to link fields

 *  [morganictrie](https://wordpress.org/support/users/morganictrie/)
 * (@morganictrie)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/unable-to-link-fields/)
 * I’m trying to set up a very simple “join our newsletter” widget on our website
   that connects with our Engaging Networks account. I’ve installed this plugin,
   provided my EN ID and API token. I have created a test form that just has an 
   HTML block and an email field.
 * Under this form I then go to Settings > Engaging Networks and set up an Engaging
   Networks Feed. But when Feed Settings load I can see for a flash where the fields
   may be to link my form field to the EN field but when the page fully loads it
   is just blank. I see the “Supporter Fields” “Question/Opt In” “Conditional Logic”
   labels to the left but to the right it is just blank.
 * I’ve tried in both Safari and Chrome.
 * Any idea what is happening?

Viewing 1 replies (of 1 total)

 *  Plugin Author [cornershop](https://wordpress.org/support/users/cornershop/)
 * (@cornershop)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/unable-to-link-fields/#post-10678954)
 * Hi [@morganictrie](https://wordpress.org/support/users/morganictrie/)
 * I’m following up to see how things are going. Also posting a portion of our email
   conversation here in case others have this issue.
 * Please let us know if there’s anything we can help with. Thank you!
 * > There might be a couple things going on:
   > 1. It looks like a “Page” needs to be chosen before you’ll be able to select
   > fields.
   > Looking at your screenshot here, we’ve outlined the menu where you should be
   > able to select specific Related Pages: [https://screencast.com/t/VxsVeopLDCTd](https://screencast.com/t/VxsVeopLDCTd)
   > 2. If nothing’s actually coming up in your “Related Page” dropdown, but you
   > know for sure that there are pages in Engaging Networks that you should be 
   > able to choose from, it seems likely that there’s some API connection issue.
   > If you suspect an API connection issue, you’ll want to contact Engaging Networks’
   > support and make sure that the IP address of your server has been whitelisted
   > with EN. That should help you connect to their API properly and return a list
   > of page values to choose from the drop-down menu.
   > 3. If you’re pretty sure you should be whitelisted with EN but the Related 
   > Page menu is still not working, we’ll need a little more information!
   > Go to Forms > Settings > Logging and enable logging of all messages for the
   > Engaging Networks Add-On. Then, try to access the form fields again, check 
   > to see if there’s more information added to the log, and send what you find
   > in the logs to us.

Viewing 1 replies (of 1 total)

The topic ‘Unable to link fields’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [cornershop](https://wordpress.org/support/users/cornershop/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/unable-to-link-fields/#post-10678954)
 * Status: not resolved