Support » Plugin: WooCommerce Square » Unable to key info into Credit card checkout fields

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Elvira K. a11n

    (@treibalen)

    Hi there @hutchman,

    Thanks for reaching out!

    Can you please send me a link to a product that I can add to cart and test your checkout?

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response in coding brackets.

    Looking forward to hearing back from you!

    ttoaster

    (@ttoaster)

    Same issue here, and the Stripe gateway plugin is also broken with the latest Woocommerce upgrade. I have all the latest versions installed and my server was working just fine until 16:00 yesterday shortly after I upgraded Woocommerce to the latest version (bad move, on my part)…

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there @ttoaster

    Please create your own thread here in the forums, including a link to the a product you are seeing your issue on, and your System Status report please.

    Thread Starter hutchman

    (@hutchman)

    Hi Elvira,
    Apologies, I replied directly to the email rather than on this forum so it appears like you did not receive my reply; So…here it is:

    Use any product from this page. Ice Cream Sandwiches would be easiest : https://butterandcream.secondplatformdev.com/decatur-order-form/

    Here is the System Status info you requested:

    {
    ### WordPress Environment ###

    WordPress address (URL): https://butterandcream.secondplatformdev.com
    Site address (URL): https://butterandcream.secondplatformdev.com
    WC Version: 4.3.1
    REST API Version: ✔ 1.0.10
    WC Blocks Version: ✔ 2.7.2
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.3.1
    Log Directory Writable: ✔
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.16
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r

    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.3.1
    WC Database Prefix: wp_
    Total Database Size: 39.14MB
    Database Data Size: 35.18MB
    Database Index Size: 3.96MB
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    ### Post Type Counts ###

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    attachment: 119
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    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (30) ###

    Admin Columns Pro – WooCommerce: by AdminColumns.com – 3.5.1
    Admin Columns Pro: by AdminColumns.com – 5.2.1
    Akismet Anti-Spam: by Automattic – 4.1.6
    Classic Editor: by WordPress Contributors – 1.5
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
    Duplicator: by Snap Creek – 1.3.36
    Ele Custom Skin Pro: by Dudaster.com – 2.1.0
    Ele Custom Skin: by Dudaster.com – 2.2.2
    Elementor Pro: by Elementor.com – 2.10.3
    Elementor: by Elementor.com – 2.9.14
    Enable Media Replace: by ShortPixel – 3.4.1
    Essential Addons for Elementor – Pro: by WPDeveloper – 4.1.0 – Installed version not tested with active version of WooCommerce 4.3.1
    Essential Addons for Elementor: by WPDeveloper – 4.1.0 – Installed version not tested with active version of WooCommerce 4.3.1
    Smash Balloon Instagram Feed: by Smash Balloon – 2.4.5
    Central Color Palette: by Daniel Menzies – 1.14.7
    New Order Notification for Woocommerce: by Mr.Ebabi – 1.2.1
    Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 9.18.1
    PW WooCommerce Bulk Edit: by Pimwick
    LLC – 2.75

    Really Simple SSL: by Really Simple Plugins – 3.3.4
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.14.4.22

    White Label CMS: by http://www.videousermanuals.com – 2.2.1
    Woocommerce Custom Product Addons: by Acowebs – 3.9.5 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.5.3
    WooCommerce Side Cart Premium: by XootiX – 2.4 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Square: by WooCommerce – 2.1.6
    WooCommerce: by Automattic – 4.3.1
    Woolementor Pro: by Woolementor – 1.4.2
    Woolementor: by Woolementor – 1.4.2 – Installed version not tested with active version of WooCommerce 4.3.1
    Wordfence Security: by Wordfence – 7.4.9
    Yoast SEO: by Team Yoast – 14.6.1

    ### Inactive Plugins (0) ###

    ### Settings ###

    API Enabled: –
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #160 – /flavors-and-desserts/
    Cart: ❌ Page does not contain the shortcode.
    Checkout: ❌ Page does not contain the shortcode.
    My account: #607 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Kadence
    Version: 0.7.11
    Author URL: https://www.kadencewp.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Square ###

    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off

    ### Action Scheduler ###

    Complete: 538
    Oldest: 2020-06-23 08:37:49 -0700
    Newest: 2020-07-22 01:02:35 -0700

    Pending: 5
    Oldest: 2020-07-22 15:56:03 -0700
    Newest: 2020-07-28 16:20:55 -0700

    `

    Thread Starter hutchman

    (@hutchman)

    Hi there, Any progress on this? Would like to launch the site next week

    prophet108

    (@prophet108)

    For me, it was because I wasn’t running the site over https.

    Thread Starter hutchman

    (@hutchman)

    @prophet108 – Yeah that’s not it.

    Thread Starter hutchman

    (@hutchman)

    I SERIOUSLY need a resolution to this issue. I need to launch the site and thins is the only thing holding me up.

    Thread Starter hutchman

    (@hutchman)

    So, I am using a custom Checkout page instead of the standard WooCommerce Checkout Page., Is that a problem with thins plugin?

    Plugin Support Elvira K. a11n

    (@treibalen)

    Hi there @hutchman,

    Thanks for your patience! This is what I see on your checkout page now:


    Link to image: https://d.pr/i/NYTIUP

    I haven’t tested Square payment form with custom checkout pages and we can’t guarantee such compatibility.

    Can you please create a usual WooCommerce checkout page and verify how it’s displayed there? This will help us narrow the issue down.

    Enjoy the rest of your day and stay safe!

    Thread Starter hutchman

    (@hutchman)

    Hi again Elvira. I did create a usual WC check out page and the the CC section does indeed display normally.

    Plugin Support Elvira K. a11n

    (@treibalen)

    Hi there @hutchman,

    Thank you for testing it for me!

    I’d recommend reaching out to your custom page developer to get this fixed.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Unable to key info into Credit card checkout fields’ is closed to new replies.