Support » Fixing WordPress » Unable to install plugins

  • Hi All,

    We are unable to install plugins in our one of the WordPress application( []). When trying to install unexpected error are getting. Below is the error, which we are getting.

    “An unexpected error occurred. Something may be wrong with or this server’s configuration. If you continue to have problems, please try the support forums”

    Could you please help on the same.


    The page I need help with: [log in to see the link]

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  • Check if the web server has write permissions in the wp-content/plugins, the wp-content/upgrade and the wp-content/themes folders although I wouldn’t recommend installing this way due to the above global write permission.

    Thread Starter sachchidanandm31


    Thanks for your response, could you please suggest us the best way to installing plugins so that global write permission does not affect. We are using below process to installing the plugins.

    Network Dashboard > Plugins > Add New




    You should use a secure ftp connection (sftp) with only your IP white listed for that task.

Viewing 3 replies - 1 through 3 (of 3 total)
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