Hey @basso1
Thanks for taking the time to message.
> So I’m very happy with this direct and free option.
That’s great to hear.
> At first it didn’t recognize the existing merchant accounts.
> Now it does but it created new accounts.
Would you be able to clarify what the UI/UX looked like for you? Did it create an account for you instead of using an existing one?
> unable to insert site verification
Just checking, have you confirmed the “google-site-verification” meta tag is not visible in site HTML?
One thing to check is the wp_options table for gla_site_verification and let us know what value (if you have a value there).
> Does the plugin not accept multi-domain accounts? Since there is one main account with different subdomains/merchant centers, which is not recognized.
Are you referring to a multi-client account? https://support.google.com/google-ads/answer/188487?hl=en-AU
Support here is limited at the moment – we’d typically (at the moment) to direct advanced users to manage things themselves. But I’d be happy to chat offline to get your thoughts on functionality that would be useful – let me know.
~ Jason
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This reply was modified 2 years, 10 months ago by
Jason a11n.
Hi @basso1,
Just one other thought on
> since it gives the alert: unable to insert site verification.
Do you have any security plugins installed or similar that would be blocking Google from visiting/verifying the meta tag. We just stumbled across another site using a service that was geoblocking.
~ Jason
Thread Starter
basso1
(@basso1)
Hi Jason,
Thanks for getting back to me, really appreciated!
> So I’m very happy with this direct and free option.
That’s great to hear.
> At first it didn’t recognize the existing merchant accounts.
> Now it does but it created new accounts.
Would you be able to clarify what the UI/UX looked like for you? Did it create an account for you instead of using an existing one?
<em>It didn't display any existing accounts, trying to connect didn't work, the only option was to create a new account, which didn't respond as wel. Only after logging in, an hour after, the newly created account showed up. (I only realised later this was a new account, when I visited the merchant center, next to the multi-client account. So it did not come out of nowhere, but it left me confused at first.</em>
> unable to insert site verification
Just checking, have you confirmed the “google-site-verification” meta tag is not visible in site HTML?
<em>It is visible, I also use Google Site Kit, which also used the verification.</em>
One thing to check is the wp_options table for gla_site_verification and let us know what value (if you have a value there).
<em>It says: SERIALIZED DATA</em>
> Does the plugin not accept multi-domain accounts? Since there is one main account with different subdomains/merchant centers, which is not recognized.
Are you referring to a multi-client account? https://support.google.com/google-ads/answer/188487?hl=en-AU
Support here is limited at the moment – we’d typically (at the moment) to direct advanced users to manage things themselves. But I’d be happy to chat offline to get your thoughts on functionality that would be useful – let me know.
Yes that is what I mean, since it was advised to use the multi-client account when you have a few small web shops and one e-mail/google account user. By mention the limited support, you mean that this plugin at the moment does not work with multi-client accounts? I think it is not a big problem to set up single clients, though, if that’s the only way.
> since it gives the alert: unable to insert site verification.
Do you have any security plugins installed or similar that would be blocking Google from visiting/verifying the meta tag. We just stumbled across another site using a service that was geoblocking.
Refering to Google Site Kit, where the verification worked and after checking all the installed plugins, unfortunately this is not the case.
Hope this information helps you to locate the problem.
Best regards
Bas
I have the same issue. Not able to verify.
Do not have plugins installed that would block.
Account in Google Merchant has the site verified.
Hello @basso1,
Thanks for clarifying your situation with multi-user accounts. I’ve reached out to our development team so we can give you accurate advice, and will update this thread as soon as we have further information. (Request info for HE’s: p1623883767478400-slack-C7U3Y3VMY)
Thanks for your patience, and if you can provide any further information that you think will help us, feel free to add it here!
Hi @djmisha – Please create your own forum thread so we can make sure your issue gets individual attention. If you think it will help get us started, you may link to this thread from there along with the details about your case.
Thread Starter
basso1
(@basso1)
Hi @lioneldaniel
Thank you for coming back on the matter of the multi client being supported. That sounds great.
However, apart from that, also with the newly created merchant accounts I got the unable to verify error, so that remains the main issue.
Hi @basso1 do you mind sharing some of your system status info – what extensions you are using, the site domain etc. so I can get a feel for your setup. Do you have any caching in place?
Thread Starter
basso1
(@basso1)
Hi @jconroy,
Extensions as in plugins or?
A lot of WooCommerce plugins, jetpack (free version without anything exciting enabled), Google sitekit etc.
No caching as I am aware of.
It handles the following domains:
tsquarelifestyle.nl
Strandhuys.eu
Regenjasbrigade.nl
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @basso1,
It would be helpful to see your complete status report, as shown at WooCommerce > Status.
To send this privately, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
> Extensions as in plugins or?
Yes sorry, in Woo they are generally referred to as extensions, but technically they are plugins. My bad.
> It handles the following domains:
Ok interesting. Is that a WP multi-site installation?
I can see a lot going on with google-site-verification tags in your headers and a bunch of extensions adding them.
If you create a WooCommerce support ticket if you are up for it I’d be keen to organize a Zoom to discuss/learn more about your setup.
Thread Starter
basso1
(@basso1)
Hi Jason,
I just created a support ticket at Woocommerce!
Hope to hear back from you, over there.
To be clear, no it is not a WP multi-site installiaton, they are all single operating.
Thank you for your help again.
Hi @basso1
Thanks for confirming that.
I’ll mark this thread as resolved and we’ll continue to look into this with you on your ticket.
Thanks!
