Support » Plugin: Google Listings & Ads » “Unable to insert site verification” Error on Google Merchant Setup

  • Resolved wurdpressuzer

    (@wurdpressuzer)


    Hi, I’m unable to fully connect our WooCommerce with a Google Store using the Google Listing & Ads plugin developed by Google.

    PLEASE WATCH THIS QUICK VIDEO SHOWING MY ROADBLOCK and help!

    CLICK HERE to watch and help me troubleshoot

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter wurdpressuzer

    (@wurdpressuzer)

    @martynmjones and @eastofwest and @snaacks any ideas? Thanks!

    Plugin Support Ahmed M. a11n

    (@nagdy)

    Hi @wurdpressuzer,

    Thanks for reaching out and for sharing the recording with us!

    I think something wrong happened during providing the required permissions step which is shown in this screenshot.

    Can you please perform the following steps in order to ensure the authentication scopes have been granted?

    1. Revoke the previous access permissions to your Google account in order to reconnect: Open the Security settings for your Google Account at https://myaccount.google.com/security, then go to “Manage third party access” and remove access for the WooCommerce App.

    2. Reconnect your Google Account to Google Listings & Ads and ensure that all necessary authentication scopes are granted: To do this, in WooCommerce go to Dashboard > Marketing > Google Listings & Ads and reconnect your Google Account. Ensure that all requested scopes are granted by checking the boxes.

    3. Reconnect your Google Merchant Center and Ads accounts: Once all the necessary scopes have been granted, reconnect your merchant center and Ads accounts and continue setup as prompted.

    If that does not fix the issue on your site, please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply.

    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    @nagdy thanks for your reply! I followed your instructions above perfectly, and am running into the same exact problem. I had hope it might work, but it stayed the same.

    Please see my system status below:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://thebirdsnestboutique.com
    Site address (URL): https://thebirdsnestboutique.com
    WC Version: 6.2.0
    REST API Version: ✔ 6.2.0
    WC Blocks Version: ✔ 6.7.3
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.1.0
    Log Directory Writable: ✔
    WP Version: ❌ 5.9 - There is a newer version of WordPress available (5.9.1)
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.27
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.2.0
    WC Database Prefix: kRoO5BK_
    Total Database Size: 42.36MB
    Database Data Size: 33.03MB
    Database Index Size: 9.33MB
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    kRoO5BK_term_relationships: Data: 0.33MB + Index: 0.19MB + Engine InnoDB
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    kRoO5BK_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    kRoO5BK_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 1403
    blocks: 1
    custom_css: 2
    customize_changeset: 9
    elementor_font: 2
    elementor_library: 2
    jet-popup: 1
    jet-smart-filters: 3
    jet-woo-builder: 3
    nav_menu_item: 33
    page: 14
    post: 3
    product: 598
    product_variation: 874
    revision: 31
    shop_order: 3
    wp_global_styles: 1
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (27) ###
    
    AutomateWoo: by WooCommerce – 5.5.8
    Classic Editor: by WordPress Contributors – 1.6.2
    Flexible SSL for CloudFlare: by One Dollar Plugin – 1.3.1
    Contact Form 7: by Takayuki Miyoshi – 5.5.5
    Contact Form CFDB7: by Arshid – 1.2.6.3
    EZP Coming Soon Page: by Snap Creek Software – 1.0.7.3
    Elementor Pro: by Elementor.com – 3.4.1
    Elementor: by Elementor.com – 3.5.5
    Google Listings and Ads: by WooCommerce – 1.11.1
    Site Kit by Google: by Google – 1.68.0
    Smash Balloon Instagram Feed: by Smash Balloon – 6.0.3
    OneSignal Push Notifications: by OneSignal – 2.2.4
    Barcode Printing for WooCommerce & Contact Form 7 - (business): by UkrSolution – 3.3.15
    Really Simple SSL: by Really Simple Plugins – 5.2.3
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.22.4.0
    
    WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.7.12
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
    WooCommerce PayPal Payments: by WooCommerce – 1.6.5
    WooCommerce Product Variations Swatches Premium: by VillaTheme – 1.0.5
    WooCommerce Square: by WooCommerce – 2.9.0
    WooCommerce: by Automattic – 6.2.0
    APIExperts Square for WooCommerce: by Wpexpertsio – 4.2
    Yoast SEO: by Team Yoast – 18.1
    WP Fastest Cache Premium: by Emre Vona – 1.3.9
    WP Fastest Cache: by Emre Vona – 0.9.8
    YITH WooCommerce Quick View: by YITH – 1.12.0
    YITH WooCommerce Wishlist: by YITH – 3.6.0
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.14.2
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
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    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
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    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: US
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: ✔
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 3,321
    Oldest: 2022-01-26 13:33:25 -0500
    Newest: 2022-02-22 13:57:28 -0500
    
    Pending: 3
    Oldest: 2022-02-22 14:57:28 -0500
    Newest: 2022-02-25 12:34:49 -0500
    
    ### Status report information ###
    
    Generated at: 2022-02-22 14:48:04 -05:00
    
    Plugin Support Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi @wurdpressuzer

    Thanks for that,

    I understand you are seeing the error Unable to Insert site verification when trying to verify your website to use the Google Listings & Ads(https://woocommerce.com/document/google-listings-and-ads/?aff=10486&cid=1131038) extension.

    I recommend that the absolute best place to start is here: https://woocommerce.com/document/google-listings-and-ads-faqs/#section-42

    This is our guide on what could possibly be happening. I recommend checking the suggestions mentioned in the document.

    Let us know how it goes.

    Thread Starter wurdpressuzer

    (@wurdpressuzer)

    Could this all be due to the website being in a “Coming Soon” mode? We noticed the items won’t sync in our Google Merchant Center, and Google Analytics is showing an error with our sitemap XML and web ping/crawling, since the website is not public/published…?

    Plugin Support Martyn J. a11n

    (@martynmjones)

    Hey @wurdpressuzer,

    Could this all be due to the website being in a “Coming Soon” mode? We noticed the items won’t sync in our Google Merchant Center, and Google Analytics is showing an error with our sitemap XML and web ping/crawling, since the website is not public/published…?

    That could very well be the issue!

    Coming soon/ maintenance pages that prevent access to your website can lead to issues with the site verification. I suggest disabling your “coming soon” page temporarily and then trying again.

    Please let us know how that goes!

    Kind regards,

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