Unable to insert blog

  • Resolved galiboy

    (@galiboy)


    2 years, 4 months ago

    Hello,

    I’m trying to connect Google Listings and Ads plugin to my wordpress.com account. The plugin uses Jetpack to perform this connection.
    The strange thing is that I manage to connect first time, had to disconnect the account, and now I get every time this message “Unable to insert blog. Please try again or contact support.”
    I tried to install separately JetPack several times but I got the same message when I had to configurate it.
    I read also the past topics about this issue with adding “www” to the domain but it didn’t helped.
    xmlrpc.php can also be accessed on my server.
    Jetpack debug says “Could not validate security token”
    Can you please give me another solution?
    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    2 years, 4 months ago

    Hi @galiboy

    Is WordPress installed in the /sitebio directory on your server? If so, that, along with your domain is what should be entered into the SiteURL section in your WordPress settings.

    With the security token error, could you completely delete Jetpack and reinstall it and reconnect it? That is generally the solution to that particular error.

    Thread Starter galiboy

    (@galiboy)

    2 years, 4 months ago

    Hi,

    Thank you for your replay.
    Yes, the path is correct and it is mentioned good under settings.
    Like mentioned the strange thing is that it manage to “insert blog” even with xmlrpc.php inaccessible but after I disconnected the account I cannot do anything because of this message.
    I tried again to install Jetpack but I have still the same message. I uninstalled it back via the plugin page.
    Can it be that something is still in the database that blocks the connection to jetpack servers?
    My site is going through cloudflare servers but I don’t have any caching options that can interfere with java.
    The plugin is trying to load:
    >>

    Request URL: https://bioaleea.ro/wp-json/wc/gla/jetpack/connect?_locale=user
Request Method: GET
Status Code: 400 
Remote Address: 172.67.214.130:443
Referrer Policy: strict-origin-when-cross-origin

    >>
    Response
    {“status”:”error”,”message”:”Unable to insert blog. Please try again or contact support.”}

    same response I get also for connecting Jetpack directly when I try to activate the plugin

    Plugin Support Mehdi (a11n)

    (@muffinpeace)

    2 years, 4 months ago

    Hi @galiboy

    The log you’ve attached seems related to a bad request that isn’t well-formed to be processed, so it may be related to your issue and the error you’re getting.

    At this point, I’d suggest reaching out to us privately here, so we’re able to investigate further and track this.

    Please don’t forget to mention a link to this thread.

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)
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