Unable to import SCORM file

  • Resolved adure

    (@adure)


    3 years ago

    Hi,

    I have been given a SCORM file by a client to add to his site, however upon attempting to add it with CLUEVO LMS it states everytime that it fails. It is a SCORM 1.2 file. If you could assist or let me know how to proceed that would be much appreciated.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author CLUEVO

    (@cluevo)

    3 years ago

    Hello adure,
    thank you for reaching out.
    Of course we will try our best to assist you but for us to be able to do that we will need some more detailed informations about your situation. So please help us to understand you problem better by answering the following question.

    What WordPress Version are you on?
    What CLUEVO version are you on?
    When exactly does this happen? Is it when you try to upload the course or when you add it to the learningtree?
    If it happens when you upload the course, could you check if the filesize exeeds the maximum upload filesize of your WordPress/php.
    Does this problem only happen with that specific SCORM File and have you been able to upload/add other courses without an error?
    What exactly do you mean by “fails” is there an error from the LMS? If so could you tell us what exactly the message is?
    Could you also check if there is an error shown in the developer tools of your browser when this happens.

    Thanks in advance and greetings from Austria,
    Elias

    Thread Starter adure

    (@adure)

    3 years ago

    Hi Elias,

    Thank you for such a speedy response. However I was not anticipating such a prompt reply and as such I’m not able to provide you these details for a few days, but will get them to you as soon as I can.

    Thank you for your help and hello from Australia!!

    Thread Starter adure

    (@adure)

    3 years ago

    Hi Elias,

    Sorry for the delay. I am on WordPress 5.7 and CLUEVO 1.6.2.
    This happens when trying to add a Module. I have a few different SCORM files of varying sizes, when uploading a smaller one it successfully uploads and installs but I cannot view the module. The larger ones which I had to pre-upload to the site, fail when trying to install. It says “Installation failed. Upload Failed.” however it is already uploaded on the root of the website. When this happens, looking in the developer tools the POST request returns a 500 Internal Server Error.

    Thanks.

    Plugin Author CLUEVO

    (@cluevo)

    3 years ago

    Hi adure,

    this sounds like a problem that is very specific to your environment. The official support channel on our Website would be better suited to discuss this further. If it is not to much to ask, could you please submitt a ticket on: https://cluevo.at/cluevo-support/ so we can help you in a more direct way.

    Thanks in advance and greetings from Austria,
    Elias

    Plugin Author eliasatcluevo

    (@eliasatcluevo)

    2 years, 12 months ago

    Hi adure,

    If i am not mistaken, we handled this on our ticket system. The problem most likely was caused by a very big SCORM File in combination with a to low max_execution_time set on the server

    I will close this thread now. If you have any further questions feel free to open a new one.

    Greetings,
    Elias

Viewing 5 replies - 1 through 5 (of 5 total)
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