I would recommend try adding this CSS code to Appearance > Customize > Additional CSS from dashboard.
background-color: transparent !important;
The preloader could also be coming from one of your plugins, so try disabling your plugins and see if the issue preloader is gone after that. If it is, enable them one by one until the issue happens again, this should tell us where the preloader is coming from so you can check the plugin configuration further to remove the loader.
I suggest doing this test on a staging site, or if you don’t have one make sure to have a full backup of your live installation before proceeding with the test.
Hope this helps.
Thanks for your reply.
I tried it before and it doesnt work. Its coming from theme, 100%.
Please provide a link to a page on your site where we can see this. Thanks.
Thank you for your reply.
I provided a url. I imported the theme as it is as a child theme. You will find it here (I dont want to hyerlink it):
The theme’s team including the author are facing issues with covid19 so I have nowhere else to turn. I know about display none but no matter what I tried I cannot hide or disable the preloader.
that appears to be a premium theme, so please use their official support channel. We feel they are best equipped to support their products.
Commercial products are not supported in these forums.