Hope everything will be ok
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Updated comment:Hope everything will be ok.
I originally appreciated the versatility of this plugin, but it lacked a key feature: security. Given the importance of website security, I purchased the Security Add-on to integrate with my Cloudflare Turnstile.
To ensure everything worked correctly, I first installed the add-on on my staging site for testing. Although the license is limited to one site, I planned to delete it from the staging site after testing and then activate it on my live site.
However, even after completely uninstalling the plugin from my staging site, I couldn’t activate the license on my live site. It keeps saying that the license has already been used.
I’ve contacted support multiple times to resolve this issue, but I only receive generic responses like, “Our reply time is between a few minutes and 24 hours.” If they could spend that time resolving my issue, I wouldn’t have to repeatedly send emails explaining the same problem.
All I need is a simple solution:
1. Manually remove the license binding from my staging site on their end.
2. Issue me a new license, or provide a way for me to reset the current one.
This shouldn’t be such a complicated issue, yet I’ve wasted so much time going back and forth without any resolution.
As users, it’s natural to test plugins on staging sites before deploying them on live sites. I fully respect their license policy of allowing only one site, but in this scenario, it’s unreasonable to restrict me from moving the license to my live site after deleting it from staging.
I hope this forum post gains attention and helps push the team to provide a proper solution. It’s frustrating to feel unheard, especially when I’m trying to follow their rules.
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