Support » Plugin: AceIDE » Unable to get file tree information

Unable to get file tree information

  • thatsinsurance

    (@thatsinsurance)


    1 year, 3 months ago

    Hi
    I have a problem with your plugin displaying the filetree. I have debugged it and found that its conflicting with another plugin that also used JQueryFileTree.js

    Is there a workaround to avoid this as the only way ACEIDE will work is if I disable that other plugin.

    Many thanks

    Denise

Viewing 10 replies - 1 through 10 (of 10 total)
  • thatsinsurance

    (@thatsinsurance)

    1 year, 3 months ago

    Sorry I did put the other plugin name on here but it seems that its been removed

    its wp smush pro

    sprado

    (@sprado)

    1 year, 3 months ago

    Hello,

    I have the same issue too and I get this error “Unable to get file tree information”

    and I also use smush plugin.

    Can you help please?

    Kind regards

    thatsinsurance

    (@thatsinsurance)

    1 year, 3 months ago

    I havent heard anything, what I tend to do is disable smush and enable ACEIDE when I need to use it, then I re-enable smush after I have finished working on the site. Its not ideal, but it does allow you to use the plugin.

    Plugin Author shanept

    (@shanept)

    1 year, 3 months ago

    Hi all,

    I am unable to find wp smush pro in the plugin repository – there are a number of possibilities.

    Could you please provide a link to this plugin?

    Thanks
    Shane Thompson

    sprado

    (@sprado)

    1 year, 3 months ago

    Hello,

    I am using the free version https://wordpress.org/plugins/wp-smushit/

    Hope you can assist us in solving the issue.

    Kind regards

    Plugin Author shanept

    (@shanept)

    1 year, 3 months ago

    Hi sprado,

    Thanks – I’ve loaded this up and did have issues the first time I loaded AceIDE – however I can no longer replicate this issue.

    Is this a continual isssue for you, or is this intermittent?

    Kind Regards

    sprado

    (@sprado)

    1 year, 3 months ago

    Hi Shanept,

    It is a continual issue, I also cleared cache and refreshed but it doesn’t help.
    I still get the error.

    Only when I disable the smush plugin it works fine.

    Hope you can assist further.

    Thank you a lot for responding.

    sprado

    (@sprado)

    1 year, 2 months ago

    Hello Shanept,

    Did you check out the conflict with the smush plugin?
    Is there any update coming to fix this issue.

    Hope you let us know.

    Kind regards

    Plugin Author shanept

    (@shanept)

    1 year, 2 months ago

    Hi sprado,

    As of yet, I am still unable to replicate it. Perhaps there’s more at play here?

    Can you give me any information about your setup?

    Mine is as follows:

    WordPress: 4.9.8
    AceIDE: 2.6.2
    Smush: 2.8.0.1
    PHP: 7.0.31

    Thanks

    sprado

    (@sprado)

    1 year, 2 months ago

    Hi,

    my setup is as follows:

    WordPress: 4.9.8
    AceIDE: 2.6.2
    Smush: 2.8.0.1
    PHP: 7.2

    The only difference is PHP version which is recommended by WordPress and Woocommerce.

    I hope this helps.

    Kind regards

Viewing 10 replies - 1 through 10 (of 10 total)
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