unable to get any tabs on the affiliate page

  • utvproducts

    (@utvproducts)


    1 year, 2 months ago

    when our affiliates are logged on they are unable to select any tabs from the affiliate dashboard. all tabs seem to redirect to the home page

    • This topic was modified 1 year, 2 months ago by utvproducts.
Viewing 11 replies - 1 through 11 (of 11 total)
  • cudedesign

    (@cudedesign)

    1 year, 2 months ago

    I have the exact same problem too.

    Plugin Support Juan Coronel

    (@juaancmendez)

    1 year, 2 months ago

    Hello there,
    we hope you’re doing well!

    That problem usually comes from the permalinks. Try to regenerate them from Settings > Permalinks > Click on Save changes.

    We will be attentive to any news.

    Have a nice day!

    Thread Starter utvproducts

    (@utvproducts)

    1 year, 2 months ago

    @juaancmendez thank you for the reply, this has solved it.

    Next issue, the layout is not good:

    Plugin Support Juan Coronel

    (@juaancmendez)

    1 year, 2 months ago

    Hello there,

    Please share the link to your affiliate registration so we can register and see the problem.

    We will be attentive to your response.

    Best regards.

    Thread Starter utvproducts

    (@utvproducts)

    1 year, 2 months ago

    https://www.ledlightsforsale.co.uk/my-account/

    Héctor.G

    (@hectorgc)

    1 year, 2 months ago

    Hi there!
    I tried registering on your site and completed the affiliate form, but you need to approve me now. That could be a problem in the future, could you disable the approve option requirement while we are checking the issue, please?

    About the layout, it could be related to the theme, messing up our plugin styles. Have you done a test by changing the theme to see if the problem is solved?

    Please, let us know!
    Have a nice day.

    arjunarjun

    (@arjunarjun)

    1 year, 2 months ago

    Hi, Juan and Hector of the Yith Affiliates Team, I have the same layout problem mentioned by UTVproducts in the thread above, like the input area of the referral link being narrow and not displaying the whol link…and also the “copy URL” part overlapping with the input. I am using the much popular Kadence theme. Could you provide us a CSS fix for this or altogether test it using the free Kadence theme and offer some solution. Thank you

    Plugin Support Juan Coronel

    (@juaancmendez)

    1 year, 2 months ago

    Hello @arjunarjun

    We recommend you create a separate topic providing us with your affiliate registration link, in order to see the error.

    I have activated the theme but the styles will depend on how you have configured the theme on your site, and the size of the link.

    Let us know any news.

    Best regards.

    Thread Starter utvproducts

    (@utvproducts)

    1 year, 2 months ago

    @juaancmendez @hectorgc i have given you access on the backend, did you manage to look into it?

    Héctor.G

    (@hectorgc)

    1 year, 2 months ago

    Hi there,

    I have been checking and it seems that issue it’s because of a CSS rule you have on your site:

    max-width: 820px !important;

    That is not letting the HTML take the entire width of the page.
    You will need to disable that CSS rule so it could take the needed space and display properly.

    Please, let us know.

    Héctor.G

    (@hectorgc)

    1 year, 2 months ago

    Sorry!
    The entire rule is:

    .woocommerce-account .container.main {
    max-width: 820px !important;
}
Viewing 11 replies - 1 through 11 (of 11 total)
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