Support » Plugin: WooCommerce Stripe Payment Gateway » Unable to enter text into card number

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter chrissilvertonsfe

    (@chrissilvertonsfe)

    This is in the DIV

    <!– a Stripe Element will be inserted here. –>

    Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter chrissilvertonsfe

    (@chrissilvertonsfe)

    I can confirm it is the woo commerce update that has caused the issue, reverted back to 4.3.3 and works ok

    Thread Starter chrissilvertonsfe

    (@chrissilvertonsfe)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.servicesforeducation.co.uk
    Site address (URL): https://www.servicesforeducation.co.uk
    WC Version: 4.4.0
    REST API Version: ✔ 1.0.15
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.4.0
    Log Directory Writable: ✔
    WP Version: ❌ 5.4.2 - There is a newer version of WordPress available (5.5)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.18 (Ubuntu)
    PHP Version: 7.3.20-1+ubuntu16.04.1+deb.sury.org+1
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 5000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.31-0ubuntu0.16.04.1
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.3.3
    WC Database Prefix: wp_
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    Database Data Size: 308.69MB
    Database Index Size: 63.98MB
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    ### Post Type Counts ###
    
    3d-flip-book: 1
    attachment: 1433
    blocks: 8
    customize_changeset: 14
    event_magic_tickets: 5265
    featured_item: 8
    jetpack_migration: 2
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    post: 88
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    shop_coupon: 15
    shop_order: 4412
    shop_order_refund: 40
    wc_zapier_feed: 13
    wpcf7_contact_form: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (44) ###
    
    VaultPress: by Automattic – 2.1.4
    User Switching in Admin Bar: by Dražen Bebić – 1.2
    Admin Columns Pro: by AdminColumns.com – 4.7.3
    Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 5.7.1 – Installed version not tested with active version of WooCommerce 4.4.0
    Application Passwords: by George Stephanis – 0.1.1
    Autocomplete WooCommerce Orders: by Liam McArthur – 1.1.0 – Installed version not tested with active version of WooCommerce 4.4.0
    Buy one get one free: by PI Websolution – 1.6.7 – Installed version not tested with active version of WooCommerce 4.4.0
    Classic Editor: by WordPress Contributors – 1.6
    Crafty Clicks Postcode Lookup: by Crafty Clicks – 1.2.11 – Installed version not tested with active version of WooCommerce 4.4.0
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4 – Installed version not tested with active version of WooCommerce 4.4.0
    FooEvents Scheduled Emails: by Services For Education – 1.0.1 – Installed version not tested with active version of WooCommerce 4.4.0
    FooEvents Stats: by Services For Education – 1.0.1 – Installed version not tested with active version of WooCommerce 4.4.0
    FooEvents for WooCommerce: by FooEvents – 1.11.32 – Installed version not tested with active version of WooCommerce 4.4.0
    FooEvents Custom Attendee Fields: by FooEvents – 1.4.7
    FooEvents Multi-Day: by FooEvents – 1.2.8
    FooEvents PDF Tickets: by FooEvents – 1.7.6
    I don't like Spam!: by them.es – 1.2.3
    Jetpack by WordPress.com: by Automattic – 8.8.2
    Ninja Forms - Addon Manager: by The WP Ninjas – 3.0.13
    Ninja Forms - Conditional Logic: by The WP Ninjas – 3.0.27
    Ninja Forms - Mail Chimp: by The WP Ninjas – 3.1.11
    Ninja Forms - Multi-Part Forms: by The WP Ninjas – 3.0.26
    Ninja Forms - Save Progress: by The WP Ninjas – 3.0.23
    Ninja Forms - Layout & Styles: by The WP Ninjas – 3.0.28
    Ninja Forms - File Uploads: by The WP Ninjas – 3.3.5
    Ninja Forms - Webhooks: by The WP Ninjas – 3.0.5
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    User Role Editor: by Vladimir Garagulya – 4.56
    User Switching: by John Blackbourn & contributors – 1.5.5
    Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 2.1.4 – Installed version not tested with active version of WooCommerce 4.4.0
    WooCommerce Advanced Notifications: by WooCommerce – 1.2.27 – Installed version not tested with active version of WooCommerce 4.4.0
    WooCommerce Purchase Order Payment Gateway: by WooCommerce – 1.2.10 – Installed version not tested with active version of WooCommerce 4.4.0
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.0 – Installed version not tested with active version of WooCommerce 4.4.0
    Advanced Order Export For WooCommerce (Pro): by AlgolPlus – 3.0.3 – Installed version not tested with active version of WooCommerce 4.4.0
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.0
    WooCommerce Smart Coupons: by StoreApps – 4.7.7 (update to version 4.7.8 is available) – Installed version not tested with active version of WooCommerce 4.4.0
    WooCommerce Zapier: by OM4 – 2.0.4 – Installed version not tested with active version of WooCommerce 4.4.0
    WooCommerce: by Automattic – 4.4.0
    WooSidebars: by WooCommerce – 1.4.5
    Yoast SEO: by Team Yoast – 14.8
    WP Mail SMTP: by WPForms – 2.2.1
    
    ### Inactive Plugins (16) ###
    
    3D FlipBook - Lite Edition: by iberezansky – 1.10.5
    Advanced Cron Manager: by BracketSpace – 2.4.0
    Akismet Anti-Spam: by Automattic – 4.1.6
    All-in-One WP Migration: by ServMask – 7.26
    Basic Frontend File List: by Ninestiles – 1.0.1
    Contact Form 7: by Takayuki Miyoshi – 5.2.1
    FooEvents Calendar: by FooEvents – 1.5.19
    FooEvents Express Check-in: by FooEvents – 1.3.9
    Fraud Prevention by NoFraud for WooCommerce: by NFApps – 1.1.3 – Installed version not tested with active version of WooCommerce 4.4.0
    Mailchimp for WooCommerce: by Mailchimp – 2.4.5
    Nextend Social Login: by Nextendweb – 3.0.24
    Pardot: by Pardot – 1.5.0
    Theme My Login: by Theme My Login – 7.1.1
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.22 – Installed version not tested with active version of WooCommerce 4.4.0
    YITH WooCommerce Wishlist: by YITH – 3.0.13
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
    
    ### Must Use Plugins (1) ###
    
    WP fail2ban: by Charles Lecklider – 3.5.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #3674 - /our-offer/
    Basket: #71 - /cart/
    Checkout: #70 - /checkout/
    My account: #69 - /my-account/
    Terms and conditions: #4766 - /school-support-terms-and-conditions/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.12.0
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome-child/woocommerce/checkout/form-login.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome-child/woocommerce/emails/admin-new-order.php
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    flatsome/woocommerce/global/breadcrumb.php
    flatsome-child/woocommerce/global/form-login.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome-child/woocommerce/myaccount/form-login.php
    flatsome-child/woocommerce/myaccount/form-lost-password.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome-child/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome-child/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
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    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome-child/woocommerce/single-product/title.php version 1.6.4 is out of date. The core version is 4.4.0
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome-child/woocommerce/single-product.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 727
    Oldest: 2020-07-19 20:21:01 +0100
    Newest: 2020-08-19 13:35:07 +0100
    
    Pending: 2
    Oldest: 2020-08-19 23:05:01 +0100
    Newest: 2020-08-20 13:35:07 +0100
    
    ### WooCommerce Zapier ###
    
    Database Version: ✔ 12
    Detailed Logging Enabled: No
    Legacy Mode Disabled: ❌ No
    SSL: ✔ Yes
    REST API Authentication Key(s): ❌ 0
    Task History Record Count: ✔ 296
    Webhook #13: Zapier #90123535
    - Status: active
    - Trigger: order.status_changed
    - Delivery Count (Last 30 Days): 28
    Webhook #12: Zapier #90122651
    - Status: active
    - Trigger: order.status_changed
    - Delivery Count (Last 30 Days): 28
    Webhook #11: Zapier #94793272
    - Status: active
    - Trigger: order.status_changed
    - Delivery Count (Last 30 Days): 28
    Webhook #10: Zapier #85600294
    - Status: active
    - Trigger: order.status_changed
    - Delivery Count (Last 30 Days): 59
    Webhook #9: Zapier #83603464
    - Status: active
    - Trigger: order.status_changed
    - Delivery Count (Last 30 Days): 59
    Webhook #8: Zapier #61787129
    - Status: active
    - Trigger: order.status_changed
    - Delivery Count (Last 30 Days): 59
    Deleted Webhook Delivery Count: 35
    Legacy Cron Tasks: ✔ 0
    Active Legacy Feeds: ❌ 13 active Legacy Feed(s) need to be migrated before 30th April 2021. Migrate Your Zaps Now
    Legacy Feed #1: GoToWoo
    - Trigger: New Order
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/jyrqij/
    Legacy Feed #2: Woo_SalesForce
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/jyl5ab/
    Legacy Feed #3: IDSR Webinar
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/jbrk6a/
    Legacy Feed #4: IDSR Webinar Recording
    - Trigger: New Order
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/v6b1cs/
    Legacy Feed #5: IDSR Webinar Record
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/v507e2/
    Legacy Feed #6: WooCommerece to Excel
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/vlsom1/
    Legacy Feed #7: Online Safeguarding
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/vlntll/
    Legacy Feed #8: Soundtots people I know
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/oy0h2yk/
    Legacy Feed #9: SongSenses
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/oy0dt7f/
    Legacy Feed #10: Sing a Celebration
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/oy0dnc0/
    Legacy Feed #11: Singing Connections
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/oy0mhuc/
    Legacy Feed #12: Emotional Health
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/o2e9aoe/
    Legacy Feed #13: Working With Parents
    - Trigger: New Order Status Change
    - Webhook URL: https://hooks.zapier.com/hooks/catch/4873825/ouhmczn/
    
    Plugin Support fevered – a11n

    (@fevered)

    Thanks for that status report!

    Can you try installing the Enable jQuery Migrate Helper plugin? That may fix the issue

    Thread Starter chrissilvertonsfe

    (@chrissilvertonsfe)

    No I’m afraid not

    Really bad update ! Everyone got the same issue. Will never update without checking the forum again

    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Please update to WooCommerce 4.4.1 and that should resolve the issue.

    Will never update without checking the forum again

    As a general recommendation, we do advise that people perform all updates on a staging site first. This includes updates to WordPress and WooCommerce, or when adding or updating your theme or various plugins.

    While we do testing on all of our plugin updates, we do still occasionally make mistakes. As well, we can’t speak for or test the third-party themes and plugins that users also may be using on their site.

    I am on 4.4.1 and this is still an issue. Is there a fix other than going back to an older version?

    Help greatly appreciated !

    Cheers

    I’ve downgraded to 4.3.3 as above but it is still not working. I am on the newer version of WP 5.5 , could this be the issue?

    I think I have worked out that if you do not have SSL certificates for your site, the stripe plugin will not work. Hope this helps anyone else stuck on this.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    @stickerpix please start your own thread, as your issue is likely not the same issue as the original person that started the thread. We can give more tailored advice when there is one issue per thread.

    Had same problem. Just updated my database and it seems to be back to normal now.

    • This reply was modified 2 years, 3 months ago by elfstacy.
    • This reply was modified 2 years, 3 months ago by elfstacy.
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