Support » Fixing WordPress » Unable to crop images

  • Resolved cburda

    (@cburda)


    I just installed WordPress on my Windows 2012 R2 and when I try to add a header image I choose the “select and crop” button and it shows me text stating “Image crop area preview. Requires mouse interaction.” I’ve made sure image permissions are correct, but maybe I’m just attacking the problem at the wrong end. Any suggestions would be awesome. Thanks!

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  • It appears that if I edit the image in the Media section of the Dashboard it will allow me to crop the image elsewhere.

    Another reason this might happens, if you are using IIS (Internet Information Services) for Windows Servers, by default, directories under \inetpub\wwwroot are not allowed to be modified through the browser. To fix the problem you only need to add permission for IIS_IUSRS user to the WordPress Directory.

    IMPORTANT
    Do not apply permission to the \inextpub\wwwroot, that’s a very bad idea. Also, you can add permission only to you content only.

    I would only apply Read & execute, List folder contents, Read, Write. If that do not work, apply Full Control, only if previous selections do not work.

    Thanks raphievila! IIS_IUSRS was the issue/fix for me too!

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